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job overview

Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account.

At InterContinental Hotel we want our guests to relax and be themselves which means we need team members to:

+ **Be you** – by being natural, professional and personable in the way you are with people

+ **Get ready** – by taking notice and using your knowledge so that you are prepared for anything

+ **Show you care** – by being thoughtful in the way you welcome and connect with guests

+ **Take action** – by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

FINANCIAL RETURNS

+ Follow established script to encourage up-selling.

+ Close checks to correct guest’s room account.

+ Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

PEOPLE

GUEST EXPERIENCE

+ Articulate and repeat each order to the guest before hanging up. Use guest name and title.

+ Give guest the approximate time of delivery.

+ Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.

+ Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc.

+ Print reports and/or complete paperwork at the end of shift.

+ May assist with other duties as assigned.

RESPONSIBLE BUSINESS

QUALIFICATIONS AND REQUIREMENTS

Minimum: Basic reading, writing, and math skills. Previous experience in a customer service position.

This job requires ability to perform the following:

+ Handle multiple incoming calls

+ Working with a keyboard

Other:

+ Communication skills are utilized a significant amount of time when taking room service orders and interacting with guests, cooks, and supervisor.

+ Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

+ Reading and writing abilities are utilized often when recording orders, completing paperwork, etc.

+ Basic math skills are frequently used when recording and adding guest checks.

+ May be required to work nights, weekends, and/or holidays.Rate of pay is $14/hr plus gratuities.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.