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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Specialized Sales II, for Voice, UCC and CCS, SaaS and CaaS services provide support for the full customer lifecycle including Business Development, Accretive Sales, Upsell, Cross-Selling, Life Cycle, Migration, Retention. This sales position will function as a Specialized Sales seller in pursuit of customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business from their current state platforms and in selecting their future state platforms that lead to the expansion and growth of the Voice, UCC and CCS, SaaS and CaaS products. You must be prepared for a high-volume customer-experience focused work environment where knowledge, speed, accuracy, and follow-through are key contributors to delivering a successful customer experience in their transformation journey. You must either be skilled in or show an aptitude to learn and articulate Lumen’s capabilities in helping customers transform.

The desired result is closed sales of future state solutions and platforms that keep Lumen’s value relevant to our customers’ needs.

Key function is daily outreach through calls and other methods to our existing customers who do not have specialized services in place with Lumen. You will field inbound leads with the goal of establishing customer journey conversations and relationships with the appropriate customer personas in your assigned module or among your leads generated through campaigns with this purpose in mind.

Work Location

WFH - any state

The Main Responsibilities

+ Business Development: Leverage voice technology to grow the business, including strategic planning, cross-functional collaboration, and exploring untapped market segments.

+ Migration: Lead the transition of existing voice communication systems to new platforms, addressing challenges such as integration, data security, and network readiness.

+ Accretive Sales: Contribute to revenue growth through incremental new revenue.

+ Upselling: Drive clients to purchase more or upgrade their products or services.

+ Cross-Selling: Offer related or complementary products to existing customers.

+ Retention: Keep customers engaged and continue using contracted products or services.

+ Lifecycle Management: Maintain and nurture customer relationships to foster loyalty and encourage repeat business.

+ Quote to Order Voice: Manage the quote to order process of Voice solutions, ensuring accuracy and accountability

Additional Responsibilities:

+ Be the resident expert on Lumen services with Voice, UCC, and CCS, SaaS, and CaaS products.

+ Meet or exceed assigned sales activity objectives and quotas.

+ Build and maintain strategic account plans.

+ Collaborate with various teams to serve customers through a strategic and consultative sales approach.

+ Utilize prospecting tools to find key customer contacts and understand their environment.

+ Demonstrate a balance of strategic and tactical thought leadership.

+ Serve as a thought leader and business partner to local market sales leadership.

+ Provide sales management input about trends and changes within the customer's organization.

What We Look For in a Candidate

+ 7 years of business-to-business sales experience in the technology sector.

+ 5+ years of experience selling Voice, UCC, and CCS, SaaS, and CaaS products.

+ Demonstrable aptitude to sell specialized solutions to small and medium businesses.

+ Proven sales record of meeting and exceeding sales quotas.

+ Success in maintaining existing customer base and cultivating new business.

+ Ability to explore and make recommendations based on customer needs.

+ Consultative or solutions selling training with demonstrated success.

+ Excellent customer service orientation.

+ Industry knowledge related to trends, emerging technologies, and competitors.

+ Strong initiative and creativity applied through technology.

+ Vibrant and energetic attitude, self-driven, and willingness to take the initiative.

+ Self-driven in pursuit of knowledge and product nuances.

+ Excellent verbal and written communication skills.

+ Persuasive communication skills and presence in communicating with executives.

+ High level of adaptability to changing market and work environments.

+ Proficiency with Microsoft Office applications and practical experience with Microsoft Excel.

+ At least one technical sales certification in relevant technologies.

+ Business acumen including knowledge of company financial measurements.

+ Ability to travel an average of 10%.

+ Experience selling software as a service in the collaboration technology space.

+ Understanding of voice networking

Preferred Qualifications:

+ Multiple technical sales certifications.

+ Proficiency with Microsoft PowerBI.

+ Experience with Salesforcee.

+ Demonstrated experience selling various cloud and IT services to small and medium-sized businesses.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$119,900 - $199,836 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$125,906 - $209,832 in these states: CO HI MI MN NC NH NV OR RI

$131,891 - $219,818 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

\#LI-Remote

What to Expect Next

Requisition #: 341058

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.