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Lic & Cont Analyst - OL10DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Licensing & Contracting Department is seeking a highly motivated professional who thrives in a customer-facing role and enjoys building productive relationships with employees and independent agency partners. Success in this role requires collaboration, adaptability, and the ability to balance workload with regulatory requirements.

WORK ARRANGEMENTS:

Core hours of operation: Monday – Friday within the hours of 7:30 am to 6:00 pm.

This role can be Hybrid or Remote work schedule.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).  Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

RESPONSIBILITIES:

• Perform technical work within the Agency Licensing team, managing high-volume transactions in areas such as license and appointment verification along with agency/producer licensing maintenance. • Review data across all related databases to ensure consistency, accuracy, and compliance with company and regulatory standards. • Coordinate supporting tasks and prioritize workload based on service requirements and customer needs are met. • Validate data integrity and compliance with regulatory guidelines. • Manages incoming customer calls; strives for first contact resolution. • Identifies and actively contributes to process improvement initiatives. • Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis. • Work closely with leadership on process changes and problem resolution. • Apply strong business knowledge to support operational processes and maintain data integrity across systems.

QUALIFICATIONS:

• Strong Technology and Computer skills; general comfort with technology and ability to learn software systems. • Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills. • Demonstrated commitment to delivering best in class customer service. • Strong Communication Skills (both verbal and written), Relationship Building. • Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done. • Ability to work in a fast-paced complex environment while navigating multiple  programs.  • Call Center Experience and/or knowledge of state insurance license requirements a plus.

INTERNET REQUIREMENTS:

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to The Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 30Mbps/300Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$42,560 - $63,840

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits)

Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

About Us (https://www.thehartford.com/about-us)

Our Culture

What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees)

Perks & Benefits

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