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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Client Executive is a senior specialized sales role responsible for supporting the full customer lifecycle for Voice, UCC, CCS, SaaS, and CaaS services, including business development, sales, upselling, cross-selling, migration, and retention. This position leads strategy and account planning for key clients, provides thought leadership, and develops holistic solutions to meet customer needs. Responsibilities include leading transformation discussions, preparing tailored proposals, and collaborating closely with account teams and leadership.

The Client Executive has extensive experience with large enterprise accounts, strong knowledge of Lumen and client procurement processes, and excels at facilitating collaboration across client functions. They are skilled in strategic thinking, understand customer business drivers, and possess deep technical expertise in relevant products, regularly applying Solutions Selling methodology to manage relationships and identify opportunities.

The Main Responsibilities

+ Business Development: Leverage voice technology to grow business, explore untapped market segments, and build collaborative relationships.

+ Migration: Lead transitions of voice communication systems, addressing integration challenges, data security, network readiness, and user training.

+ Accretive Sales: Contribute to revenue growth through incremental new sales.

+ Upsell: Drive clients to purchase more or upgrade services, focusing on value and customer-centric approaches.

+ Cross-Selling: Offer related or complementary products to existing customers.

+ Retention: Keep customers engaged and renew agreements/contracts.

+ Life Cycle: Maintain and nurture customer relationships, focusing on satisfaction, reducing churn, and providing escalation support.

+ Quote to Order Voice: Manage the quote to order process, Salesforce accuracy, and sales forecasting.

+ Sell transformational solutions to meet/exceed sales targets.

+ Drive business development, solution creation, and end-to-end sales motion.

+ Own the sales cycle from lead generation to closure.

+ Identify, bid on, negotiate, and close new sales opportunities.

+ Develop executive relationships and coordinate business reviews.

+ Maintain expert knowledge on Voice, UCC, CCS, SaaS, and CaaS services.

What We Look For in a Candidate

+ 10+ years of B2B sales experience in the technology sector.

+ 10+ years of selling complex technology solutions in the Large Enterprise space.

+ Demonstrated success in selling specialized solutions and meeting sales quotas.

+ Consultative or solutions selling training and success in applying these techniques.

+ Business acumen including company financial measurements and telecommunications industry knowledge.

+ Ability to craft financial analyses to support customer decisions.

+ Fluency in technical/operational options and industry trends.

+ Ability to analyze competition, customer behavior, and industry trends.

+ Excellent verbal and written communication skills.

+ Strong interpersonal and persuasive communication skills.

+ Initiative, creativity, and a self-driven attitude.

+ Adaptability, organization, and the ability to work independently.

+ Tenacity, accountability, and the ability to manage multiple projects.

+ Multiple technical sales certifications.

+ Proficiency with Microsoft Office, Salesforce.com, Microsoft PowerBI, and AI systems like Microsoft Copilot. **Preferred Qualifications**

+ Minimum 7 years in a senior account director role.

+ Previous presentations at tradeshows and industry events.

+ Experience with Genesys and Cisco Contact Center ACD platforms.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$151,326 - $201,758 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$158,886 - $211,848 in these states: CO HI MI MN NC NH NV OR RI

$166,457 - $221,939 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

What to Expect Next

Requisition #: 341057

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.