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Introduction

Vault is HashiCorp’s multi-cloud security platform. Its enterprise users are some of the world's largest finance, healthcare, and technology companies.

Vault’s core use cases are in Secrets Lifecycle Management, Encryption, and Access/Identity Management. The Vault product design team is passionate about helping our customers reduce the risk of data exposure and security breaches.

You’ll collaborate tightly with designers, engineers, and product managers across our globally distributed team to act on high-priority roadmap initiatives. You’ll be one part of a close-knit team of product designers working on solving client problems today and re-imagining the future of cyber security.

We design and build workflows to enable our customers to secure their applications and protect sensitive information data. We focus on enabling platform teams and their customers (typically developers) to adopt and improve strong security practices.

We do this with the user at heart and our ‘beauty works better’ principle in hand. We believe the design process can and should feel satisfying for stakeholders, continually improve with insights, and regularly deliver positive outcomes for our business.

Your role and responsibilities

Vault is a complex product customers rely on to secure their most critical systems and workloads. If you love solving interesting, novel problems, this is a role you’ll enjoy. You will work closely with other Product Designers, Product Managers, and Engineers to research, define, execute, and deliver high-quality designs.

As part of a distributed, hybrid team, you’ll create seamless experiences by delivering research plans, user flows, mockups, and prototypes to help communicate design directions to the team.

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Be a passionate designer who thrives in uncertainty and ambiguity.

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Collaborate closely with Product and Engineering teams to set priorities, goals, and roadmaps, and help guide product innovations from early concepts to GA release.

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Own the end-to-end design process, develop a domain understanding of our products and the JTBDs for our users.

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Combine research and creativity to deliver practical, elegant solutions for technical users, validating designs through generative research, user testing, and analytics.

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Partner with engineers on feasibility, responsiveness, and details of components.

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Work iteratively in a dynamic environment, adapting quickly to user and stakeholder feedback to refine and enhance designs.

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Work with internal and external stakeholders to determine and prioritize new features and enhancements critical to the success of HashiCorp customers and community

Leverage IBM and Hashicorp’s Design Systems and help elevate our design quality.

Required technical and professional expertise

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You have experience designing for complex technical experiences, especially for enterprise IT and security products.

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You enjoy working collaboratively with a distributed remote team.

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You value feedback, and seeking ways to learn and grow as a designer.

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You are a problem solver, you take ownership of your work, and you focus on delivering impact.

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You are comfortable working across a distributed, global team.

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You have familiarity or are willing to learn the key workflows involved in HashiCorp products (Terraform, Packer, Vagrant, Waypoint, Nomad, Vault, Boundary, Consul)

Preferred technical and professional experience

Domain & Security Specialized Knowledge

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Identity & Access Management (IAM): Deep understanding of identity-based security, including authentication protocols (OIDC, SAML, LDAP) and authorization patterns (RBAC, ABAC).

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Secrets Management: Familiarity with the lifecycle of secrets, including rotation, dynamic secrets, and encryption-as-a-service.

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Security Personas: Experience designing for "SecOps" and "Platform Engineer" personas, with an ability to balance friction-less developer experience with rigorous security compliance.

Strategic Design & Leadership

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Systems Thinking: Ability to design scalable frameworks and patterns that work across a multi-product ecosystem, ensuring Vault integrates seamlessly with Boundary and Consul.

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Product Strategy: Proven track record of influencing product roadmaps by translating complex technical constraints into strategic user experience opportunities.

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Anticipatory Design: Experience in mapping high-complexity user journeys to identify "edge cases" before they reach engineering, particularly in high-stakes security environments.

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Data-Informed Iteration: Skill in using both qualitative research and quantitative telemetry to justify design decisions and measure the success of released features.

Communication & Execution

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Technical Literacy: Comfort engaging in deep technical discussions with engineers regarding API structures, CLI patterns, and system architecture.

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Visual & Interaction Excellence: A high bar for visual craft and precision, utilizing and contributing back to enterprise-grade design systems (like HashiCorp’s Helios).

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Cross-functional Facilitation: Experience leading design workshops (e.g., journey mapping, service blueprints) that align stakeholders across Engineering, Product, and Sales.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.