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Quality Analyst - GenAI

Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.

With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products.

If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you.

Who we are

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.   At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Tech Analyst - GenAI, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

How you will create impact

As a Quality Analyst for our GenAI initiatives, you will be instrumental in ensuring the reliability, functionality, and user experience. You will test and validate our solutions, identifying potential issues. By collaborating closely with developers, product owners, and business stakeholders, you'll help maintain the integrity of our GenAI implementations while contributing valuable insights that drive continuous improvement.

Communication:

+ Collaborate with developers, product owners, and business analysts to understand requirements and testing needs

+ Document and report defects clearly and concisely using appropriate tracking tools

+ Participate in team meetings to provide quality assurance perspectives

+ Assist in creating and maintaining test documentation and test cases

Problem Solving:

+ Analyze application behavior to identify potential issues and inconsistencies

+ Apply logical thinking to develop effective test scenarios and cases

+ Work with development team to reproduce and isolate bugs

+ Help troubleshoot basic to intermediate quality issues across applications

+ Leverage GenAI tools to help with automating some of the testing activities

Decision Making:

+ Work under guidance of senior QA team members

+ Make testing decisions within defined test plans and procedures

+ Escalate complex defects or testing challenges appropriately

+ Prioritize testing activities based on sprint goals and release schedules

What you need to know:

Strong analytical skills to identify and investigate software issues, with the ability to apply logical problem-solving techniques to testing scenarios. Basic understanding of the software development lifecycle, including requirements analysis, testing methodologies, and defect reporting processes. Demonstrate attention to detail when validating application functionality and communicating findings clearly to development teams.

Junior Level Role: This position is designed for early career professionals looking to grow their technical expertise in a supportive environment with mentoring opportunities.

Technical Skills: (Nice to have)

+ Basic understanding of testing methodologies (manual and automated)

+ Familiarity with defect tracking tools

+ Understanding of web technologies (HTML, CSS, JavaScript) for UI testing

+ Interest in or exposure to test automation concepts is a plus

+ Basic understanding of prompt engineering and GenAI concepts are a plus

Knowledge Expertise:

+ Fundamental understanding of software testing lifecycle

+ Familiarity with agile testing practices and methodologies

+ Knowledge of different testing types (functional, regression, integration)

Education and Years of Experience:

+ Bachelor's degree in computer science, information technology, or related field, or equivalent experience

+ 0-1 year of experience in software testing or quality assurance

+ Demonstrated analytical skills and attention to detail

+ Interest in learning testing tools, methodologies, and quality assurance best practices

#LI-PS1

#LI-Onsite

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

IT - Information Technology

AIG PC Global Services, Inc.