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The Operations Claims Analyst will work closely with the Service and Claims Operations teams to identify and pursue opportunities for evaluating business processes and determining areas for improvements. The successful candidate will work with department staff by performing quality evaluations, monitoring agent activities during interactions, analyzing processes, and recommending how to best support and implement change. The candidate should develop and maintain industry knowledge about Warranty product, apply technical skills and abilities, implement strategies, and present information to Operations leaders.

Key Responsibilities:

+ Communicate and execute initiatives in partnership with Service and Claims Operations.

+ Proactively identify process improvements.

+ Maintain good working relationships with internal and external stakeholders.

+ Proactively keep Service and Operations management and leadership aware of on-going projects.

+ Make recommendations to bring about efficiency and change.

+ Develop and implement procedural changes.

+ Learn and evaluate agent processes and interactions.

+ Learn, understand, and report on claims data.

+ Perform additional duties and work on projects as assigned.

Qualifications

+ 1+ years of claims or quality control experience preferred. Insurance experience is a plus.

+ Strong working PC knowledge – Microsoft Word, Excel, Outlook, Power Point.

+ Analytical Problem Solving – Able to apply systems thinking to generate solutions, focus on process rather than isolated events to identify root cause, and evaluate alternative solutions.

+ Initiative – Able to prepare for problems and/or opportunities in advance and act without supervision.

+ Influence & Persuasion – Able to use tact when expressing ideas or opinions, present new ideas to management, and respond to objectives successfully.

+ Leadership & Management Skills – Ability to exhibit a “can-do” attitude approach and inspire associates to excel. Develop and manage performance.

+ Metric Monitoring – Ability to develop, monitor and react to Key Performance Indicators.

+ Flexibility: Able to perform in a fast-paced environment and perform a wide variety of tasks and change focus quickly as internal and external demands change.

+ Strong communication skills required.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

CL - Claims

Service Net Warranty, LLC