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The Florida Veterinary Referral Center (FVRC) is growing and hiring Customer Service Representatives to join our fast-paced specialty and emergency hospital. If you thrive in a collaborative environment and take pride in exceptional client communication, we’d love to meet you!

Why You’ll Love Working at FVRC

+ Starting at $18/hour, based on experience

+ Full-time and part-time positions available

+ Shift differentials for weekends

+ No overnight CSR shifts

+ Multiple weekday and weekend schedule options

+ Supportive, team-oriented culture with room to grow in veterinary medicine

About Us

FVRC is a busy specialty and emergency hospital committed to delivering outstanding patient care while supporting pet owners every step of the way. As our hospital continues to expand, we’re growing our CSR team to better serve our community—and invest in those looking to level up their careers in vet med.

What You’ll Do

+ Serve as the first point of contact for clients, setting the tone for exceptional care

+ Manage a high-volume, multi-line phone system

+ Communicate closely with medical staff to ensure seamless client experiences

+ Accurately document client and patient information in medical records

+ Process payments, refunds, and cash handling

+ Maintain accuracy and professionalism in a fast-paced environment

+ Uphold FVRC’s core values, standards of care, and mission

What We’re Looking For

+ 1–2 years of experience in a veterinary specialty, emergency, or high-volume practice

+ Excellent verbal and written communication skills

+ Strong organization and attention to detail

+ Comfortable using technology and learning new systems

+ Ability to problem-solve and adapt quickly

+ A team-first mindset and commitment to exceptional client service

Benefits & Perks

+ 401(k) with company match

+ Medical, dental, and vision insurance

+ Generous PTO

+ Employee Assistance Program

+ FSA and life insurance

+ Employee discounts

+ Professional development support

+ Referral program

+ And more!

Learn more: www.flvrc.com

NVA Compassion-First is now Ethos Veterinary Health

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.

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