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Description

Join us at FaST (Fashion Subsidiaries Tech) as we raise the bar for what customers expect in their customer service experience!

The FaST CS-Tech team builds and manages the best customer service experience in designer fashion. As subsidiaries, Zappos and Shopbop leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to raise the customer experience bar.

As SDM of the CS-Tech team, you’ll own critical services that impact every Zappos and Shopbop customer, work directly with stakeholders, and guide projects from ideation to implementation. You will directly support our internal stakeholders in Fashion & Fitness Customer Service, ensuring we build them the right tooling. Come work to define the next generation of customer service experiences for the fashion-obsessed!

Work/Life Harmony

Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI. We generally keep core in-office hours from 9am to 5pm, M-F.

On-Call Responsibility

This position involves on-call (call-leader) responsibilities, typically for one week every three-four months.

Mentorship & Career Growth

Our team is dedicated to supporting new team members. We’re building an environment that celebrates knowledge sharing and mentorship at all levels.

Key job responsibilities

This role requires high ownership to set and evolve roadmaps, plus the skills needed to deeply understand a challenging tech stack and collaborate with senior engineers. You will manage a 2 pizza team, providing coaching and guidance to SDEs.

Basic Qualifications

- 3+ years of engineering team management experience

- 7+ years of engineering experience

- 8+ years of leading the definition and development of multi tier web services experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience partnering with product or program management teams

- Bachelor's degree

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.