• Temp Quality Reviewer

    Fedcap (New York, NY)


    Position Summary:

    The Quality Reviewer provides free, quality tax return reviews for eligible taxpayers. Using IRS-approved software (Tax Slayer), along with the information provided by the client, and by asking follow-up questions, completes accurate quality review of the final return with the client as required by the rules of the VITA program. To establish and ensure the greatest degree of trust, the Quality Reviewer is responsible for reviewing tax returns for accuracy and must uphold the highest ethical standards. The Quality Reviewer needs to ensure that every client receives quality service and that every tax return prepared is reviewed for accuracy.

    Essential Job Functions:

    + Ensure all returns prepared are within scope of preparer’s certification.

    + Review tax returns prepared by staff and volunteers with client by phone and/or video conference.

    + Verify the client’s personal information, banking information and dependents are reported accurately on the return.

    + Interview client using video conference to determine all income, qualified deductions and credits are reported on the tax return.

    + Have the client sign the applicable authorization documents for electronic filing authorization utilizing electronic signature.

    + Ensure client receives a signed copy of their tax return.

    + At all times, maintain the privacy and confidentiality of the client’s information.

    + Inform/refer the client to the other services offered through the VITA site

    + Complete all administrative activities related to the completion of the client’s return.

    + Work with the Site Manager to establish and administer a quality review process.

    Experience and Education:

    + Must be certified at the Advanced level on IRS Link and Learn and attend TaxSlayer tax preparation software training provided by Single Stop.

    + Have at least 2 years’ experience in VITA or tax preparation.

    + Basic computer skills for inputting tax return data into the tax preparation software.

    + Ability to communicate effectively, including the ability to interview clients about personal, financial matters and communicating tax issues to clients in a non-threatening manner.

    + Ability to effectively research tax issues, using the materials available at the site.

    + Ability to deal with the public in a helpful and supportive manner.

    + Friendly, dependable, flexible and detail oriented.

    + Candidates should have knowledge of personal income taxes as well as tax law knowledge.

    + Must be able to balance competing priorities and work on multiple tasks, often on a time sensitive basis.

    + Bilingual (Spanish/English) is a definite plus.

    Compensation:

    $24.00 per hour