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Primary City/State:

Lake Havasu City, Arizona

Department Name:

PSC-Lake Havasu-LHQ

Work Shift:

Day

Job Category:

Phlebotomy

POSITION SUMMARY

This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position works independently to coordinate all functions as they relate to pre and post aspects of analytical testing. This includes accurate data entry, obtaining appropriate blood samples, accurate patient identification, sample labeling, chart generation, distribution and quality customer service and communication. Field Operations positions may include ‘Float’ and / or ‘Trainer’ responsibilities. This position may also perform specified analytical waived testing as assigned. Ensure compliance with all applicable regulatory requirements. Ability to resolve complex problems. Involved in training and competency validation.

_Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._

CORE FUNCTIONS

1. To include the following: 1) specimen collection 2) general laboratory specimen processing or 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. In IOP locations, will manage client relationship within Compliance regulations to ensure that their needs are met and Sonora Quests’ business objectives are satisfied.

2. Provides shift oversight in the absence of a Coordinator or Supervisor. Will identify boundaries and limitations for Level I and Level II staff as necessary. Involved in advanced training and re-training of staff in all essential functions and competency validation/observations. Accurate result and / or data entry and assures compliance and other regulatory standards are met. Demonstrates intermediate computer skills and additional skills as needed.

3. Assists coordinators in daily monitoring and adjusting workflow. Participates in the collection of quality assurance data and assists in maintaining and monitoring. Serves as a resource person for routine and complex problem resolution and specialized send-out testing. Resolves service issues and documents all quality assurance issues as appropriate. Ensures compliance with regulatory requirements. Initiates computer generated reports as required for patient reporting and quality assurance monitoring. Attends meetings and remains current with internal/external communications, i.e. email, newsletters, etc. May participate or provide input as an active member of a system or department team or committee.

4. Participates in departmental financial responsibilities through the appropriate use of supplies and materials. Avoids excessive waste. Participates in department initiatives to reduce costs and improve service. Has advanced billing knowledge. Commitment to error free work environment and demonstrates increased level of accountability in error reduction.

5. Communicates courteously and professionally with internal and external customers serving as a role model for staff in the areas of teamwork, continuous quality improvement, and customer service. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Resolves complex service issues as necessary with appropriate follow-up. Interacts at all times with appropriate communication skills.

6. Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA).

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING

None

MATRIX OR INDIRECT REPORTING

None

TYPE OF SUPERVISORY RESPONSIBILITIES

None

SCOPE AND COMPLEXITY

Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Able to stand, walk, bend, squat, reach and stretch frequently. Required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of computer, printers, copiers, telephone, fax and department specific equipment.

KNOWLEDGE, SKILLS AND ABILITIES

+ Must exhibit personal maturity and responsibility.

+ Excellent reading, writing and math abilities.

+ Communicates effectively in oral and written formats sufficient to demonstrate comprehension.

+ Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization.

+ Ability to take direction and assimilate instructions quickly.

+ Detail oriented and exceptional organizational skills.

+ Basic computer skills.

+ Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department.

MINIMUM QUALIFICATIONS

+ Minimum age requirement of 18.

+ High School diploma or equivalent may be required dependent on state regulatory requirements.

+ Basic knowledge of department resource materials.

+ Completion of a phlebotomy program or phlebotomy experience.

+ Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification.

+ Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy.

+ Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.

+ Progression through career ladder II-IV is subject to completion of career ladder requirements.

+ Prior experience in regulatory compliance and advanced processing skills are needed.

+ Knowledge of department policies and practices and ability to train is required.

PREFERRED QUALIFICATIONS

+ Bilingual (Spanish/English).

+ Knowledge of medical terminology.

+ Additional related education and/or experience.

**DATE APPROVED** 05/26/2024

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

https://www.bannerhealth.com/careers/eeo