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Job Title: Service Manager

Job Description

The Service Manager will deliver successful results with strong communication skills, both written and verbal, and have the ability to listen and provide guidance regarding customer concerns. This role involves overseeing and working with a team of over 20 world-traveling field service technicians, a field service coordinator, in-house technical service group, and training personnel.

Responsibilities

+ Ensure the service team consistently provides the most competitive level of customer service while achieving a high standard of quality to meet and exceed customer expectations.

+ Attract and select top talent to build high-performing service teams.

+ Engage, motivate, and manage the service team to achieve key goals, meet deadlines, and exceed customer expectations on a daily basis.

+ Monitor effectiveness and efficiency of service processes, protocols, and performances.

+ Develop strategic methods to meet departmental goals for overall sales, profitability, and management expenses.

Essential Skills

+ 3+ years of Service Manager experience, preferably from an OEM machine manufacturer.

+ Strong organizational and project management skills with the ability to multitask.

+ Proficient computer skills, including Microsoft Office Suite, ERP systems, and Salesforce.

+ Strong understanding of operations, including continuous improvement, scheduling, procurement, manufacturing, test engineering, and quality systems.

Additional Skills & Qualifications

+ Experience in planning and scheduling.

+ Customer service experience

+ Training and development skills to hire, develop, and train new service technicians.

Why Work Here?

The company offers competitive benefits, including covering 95% of health insurance costs and providing a generous HSA payment.

Job Type & Location

This is a Permanent position based out of York, PA.

Pay and Benefits

The pay range for this position is $75000.00 - $100000.00/yr.

Company pays 95% of Health Insurance

Generous HSA payment

Tools Provided

Company provided attire

On-Call Pay

Company Credit Card, employee keeps frequent traveler awards

All Travel expenses paid including daily Per Diem

Company provided Safety Gear

Workplace Type

This is a fully onsite position in York,PA.

Application Deadline

This position is anticipated to close on Jan 20, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.