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Vendor Compliance and Freight Payment Supervisor

Division / Department: Supply Chain

Reports to: Director of Inbound Freight

The vendor compliance and freight payment supervisor is responsible for leading and overseeing all financial, compliance, and administrative functions related to transportation operations. This includes freight payment and billing, vendor compliance programs, resolution of transportation-related OS&D (over, short & damaged) claims, and the management of transportation-related pass-through billing for members/retailers. The role also ensures proper alignment with general ledger accounts and supports strategic transportation projects and initiatives. This position is the key liaison between internal teams, carriers, third-party audit and freight payment providers, and external vendors. It is responsible for ensuring compliance with internal audit requirements, maintaining process documentation, and driving continuous improvement. The supervisor plays a critical leadership role in shaping operational and financial performance for inbound freight activity and enabling key logistics initiatives. Responsibilities:

Freight Payment & Financial Oversight

+ Oversee all freight billing and payment activities, ensuring alignment with carrier contracts and service terms.

+ Manage annual freight payment volume (approx. $65M), ensuring timely posting, GL accuracy, and audit readiness.

+ Own relationships with freight payment providers and third-party audit firms.

+ Ensure appropriate classing of transportation expenses in the P&L and documentation of all associated processes.

Vendor Compliance & Claims Management

+ Administer and report on all transportation-related vendor compliance programs.

+ Identify, report, and resolve non-compliance issues in partnership with cross-functional teams.

+ Develop KPIs and monthly compliance reporting to track vendor/carrier performance and identify improvement opportunities.

+ Manage all OS&D claims and ensure appropriate resolution protocols are followed.

Freight Allowance & COGS Documentation

+ Oversee commercial arrangements impacting the acquisition cost of goods (COGS), including INCO terms and freight allowances.

+ Ensure documentation and communication of terms across purchasing and supply chain stakeholders.

+ Partner with Legal and Finance on commercial agreement alignment and audit compliance.

Pass-Through Billing & Audit Readiness

+ Manage member pass-through freight billing processes to ensure transparency and accuracy.

+ Establish repeatable, auditable workflows that comply with internal audit and external regulatory requirements.

+ Continuously evaluate freight audit and payment processes to improve efficiency and ensure risk mitigation.

Project Leadership & Strategic Support

+ Serve as the Transportation lead for cross-functional initiatives, including Network of the Future projects.

+ Coordinate transportation-related tasks across multiple projects, ensuring on-time execution and full cross-functional visibility.

+ Set annual department goals and align operational strategies with budgetary targets.

Team Leadership & Talent Development

+ Lead and develop transportation financial support staff.

+ Establish individual and team goals, manage performance, and support skill development.

+ Promote a culture of accountability, excellence, and continuous improvement across the team.

What Success Looks Like

+ Accurate & Efficient Freight Payment: Carrier and vendor invoices are processed accurately and on time, aligned with contract terms.

+ Compliance Excellence: Vendor and carrier compliance issues are actively managed and documented.

+ Financial Alignment: Freight-related costs are correctly applied to the general ledger and analyzed for optimization.

+ Project Execution: Transportation support for major initiatives is delivered on time and with full stakeholder visibility.

+ Process Integrity: Freight processes are well-documented, repeatable, auditable, and continuously improved.

+ Team Performance: Staff are well-supported, aligned with goals, and contribute effectively to department success.

Benefits available to you:

+ Full insurance benefits package including Medical, Dental, & Vision

+ Paid time off to foster work/life balance

+ Profit sharing

+ Bonus Pay opportunities

+ Retirement funding opportunities

+ Education reimbursement

+ Health club reimbursement

+ Career advancement opportunities

About Do it Best:

Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.

Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served

Our Mission: Making the best even better

Our Goal: Helping members grow and achieve their dreams