• Customer Service Rep - Bilingual in Spanish

    Robert Half Office Team (Santa Clara, CA)


    Description

    Our team is seeking a professional and highly organized Bilingual Customer Service Administrator fluent in both English and Spanish. This individual will be responsible for delivering exceptional administrative and customer support to our clients and internal teams, ensuring a high level of service is maintained in both languages.

    Key Responsibilities:

    + Serve as the first point of contact for customer inquiries via phone, email, and in-person, providing timely and accurate assistance in both English and Spanish. (Source: Job Search Guide eBook)

    + Manage and maintain customer records, update databases, and process documentation ensuring data accuracy and confidentiality. (Source: Job Search Guide eBook)

    + Resolve customer concerns and issues efficiently, escalating complex issues to appropriate departments when necessary. (Source: Job Search Guide eBook)

    + Assist with scheduling appointments, coordinating meetings, and managing calendars for customer service team members.

    + Prepare regular reports and provide administrative support to the Customer Service Manager as required.

    + Translate documents and communications as needed to ensure clear and effective service for Spanish-speaking clients.

    + Collaborate with various departments to streamline processes and enhance the overall customer experience.

    Requirements

    Qualifications:

    + Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.

    + Proven experience in a customer service or administrative support role.

    + Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

    + Proficient in Microsoft Office Suite and CRM/database management systems.

    + Ability to handle sensitive information with discretion and professionalism.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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