• Executive Support White Glove Treatment with ITAM

    Robert Half Technology (Delray Beach, FL)


    Description

    Key Responsibilities

    High Exposure to C Suite executives giving White Glove treatment

     

    Answer incoming customer calls to provide support and basic troubleshooting

     

    Assist customers with installation, configuration, and operational questions

     

    Log customer issues, track case progress, and follow up to resolution

     

    Coordinate parts replacement, shipping and receiving with operations

     

    Maintain and update support ticket documentation and CRM entries

     

    Perform basic bench testing and functional checks on returned units

     

    Assist engineering team with product testing, evaluation, and reporting

     

    Work cross-functionally with engineering, operations, and product management

    Requirements

    + Experience in an IT support/help desk environment.

    + Knowledge of IT Asset Management principles, processes, and tools.

    + Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITAM platforms.

    + Strong troubleshooting skills for common operating systems (Windows, macOS) and productivity software.

    + Excellent communication and customer service abilities.

    + Detail-oriented with strong organizational skills for accurate asset tracking.

    Preferred Qualifications:

    + Certifications such as CompTIA ITF+/A+, ITIL Foundation, or specific ITAM certifications.

    + Experience with enterprise-scale asset management in regulated environments.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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