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Description

We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. The Customer Service Representative contract-to-permanent position involves providing excellent customer service by managing high volumes of incoming calls, supporting administrative tasks, and assisting with payment processing. The ideal candidate will thrive in a fast-paced environment while ensuring accuracy and attention to detail in all interactions.

Responsibilities:

• Handle a high volume of incoming calls, ensuring prompt and courteous responses to customer inquiries.

• Assist with posting payments accurately and efficiently to maintain financial records.

• Perform light administrative tasks such as mailing, scanning, and organizing documents.

• Collaborate with various departments to provide support in day-to-day operations.

• Manage email correspondence, ensuring timely and detail-oriented communication.

• Enter data accurately into internal systems to maintain up-to-date records.

• Process orders and ensure details are captured correctly within the system.

• Participate in both inbound and outbound call handling as needed to support customer needs.

• Maintain a customer-focused approach, addressing concerns and resolving issues effectively.

• Uphold company policies and procedures to ensure consistent service quality

Requirements • Minimum of 1 year of experience in a customer service or call center role.

• Proficiency in managing inbound and outbound calls with professionalism.

• Strong data entry skills with high attention to detail and accuracy.

• Ability to handle email correspondence effectively and professionally.

• Experience in processing orders and payments in a timely manner.

• Excellent organizational skills to perform administrative tasks efficiently.

• Strong communication and interpersonal skills to engage with customers and team members.

• Familiarity with office equipment and basic software applications for scanning and mailing tasks. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .