• Customer Service Representative

    Robert Half Office Team (Cincinnati, OH)


    Description

    We are seeking a dedicated and personable Customer Service Representative to join our team and deliver outstanding support to clients and customers. In this role, you will be the key point of contact for inbound inquiries, problem resolution, and ensuring a positive customer experience.

    Responsibilities:

    + Respond to customer queries via phone, email, and chat in a prompt and detail oriented manner

    + Resolve complaints, provide solutions, and follow up to ensure complete satisfaction

    + Guide customers through products and services, helping them select suitable options

    + Document all customer interactions and maintain records in CRM systems

    + Collaborate with cross-functional teams to address escalations and complex issues

    + Provide feedback to management on recurring problems and opportunities for service improvement

    + Support onboarding and education initiatives for new customers when needed

    + Stay up to date on product knowledge, policies, and procedures

    Requirements

    Requirements:

    Proven customer service experience or in a similar role

     

    Strong written and verbal communication skills

     

    Excellent problem-solving abilities and attention to detail

     

    Familiarity with CRM platforms and digital communication tools detail oriented, friendly, and patient attitude when dealing with customers

     

    Ability to work as part of a team and adapt in a fast-paced environment

    Preferred Qualifications:

    + Experience in industries such as healthcare, education, construction, or detail oriented services

    + Relevant certifications, such as Certified Customer Service detail oriented (CCSP) or Google Workspace Certification

    + Bilingual or multilingual abilities are a plus

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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