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Description We are looking for a skilled Call Center Specialist with technical expertise to join our team in Los Alamitos, California. This is a long-term contract position offering hybrid work flexibility after training. The ideal candidate will excel at troubleshooting customer issues, managing sales-related inquiries, and providing exceptional service in an electronics-focused environment.

Responsibilities:

• Handle inbound customer calls to address issues ranging from sales inquiries to technical troubleshooting.

• Diagnose and resolve connectivity, software, and hardware problems, including printer and electronics-related concerns.

• Utilize Oracle software to manage customer interactions and maintain accurate records.

• Provide clear and concise solutions while typing and communicating with clients simultaneously.

• Collaborate with team members to ensure consistent and high-quality customer service.

• Adapt to a hybrid schedule, working both in-office and remotely after completing training.

• Maintain a detail-oriented and efficient approach in a fast-paced call center environment.

• Apply networking knowledge to resolve customer connectivity issues.

• Support the department by responding promptly to inquiries and ensuring smooth operations.

• Deliver excellent service while meeting productivity and accuracy standards. Requirements • Previous call center experience with a focus on technical troubleshooting.

• Strong proficiency in customer service software such as Oracle.

• Ability to type 50-60 words per minute while communicating effectively.

• Solid understanding of networking principles and connectivity troubleshooting.

• Familiarity with basic office equipment and electronics, including printers.

• Excellent verbal and written communication skills.

• Capacity to work independently and collaboratively in a hybrid work setting.

• Detail-oriented with strong problem-solving abilities. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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