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Description

We are looking for a Customer Service Representative to join our team in the Healthcare industry, specifically within Hospitals and Social Assistance, based in Huntington Beach, California, 92647, United States. This role offers a long term contract employment opportunity, where you will be tasked with handling customer service-related tasks in a hybrid workplace setting.

Responsibilities:

• Fluent in Korean language to cater to a diverse customer base

• Answering inbound calls and making outbound calls as needed

• Documenting all calls for record-keeping and future reference

• Assisting members with their queries and scheduling their appointments

• Data entry and order entry tasks to maintain accurate customer records

• Utilizing Microsoft Excel and Word for various tasks

• Providing excellent customer service to ensure customer satisfaction

• Corresponding with customers through email and other platforms as needed

• Monitoring customer accounts and taking appropriate action as required

• Availability to work on a varied schedule from Sunday to Saturday, while adhering to a five-day workweek.

Requirements • Minimum of 2 years' experience in a customer service role within the healthcare, hospitals, or social assistance industry.

• Proficiency in handling inbound and outbound calls.

• Demonstrated experience in a call center customer service environment.

• Strong customer service skills, with the ability to handle and resolve customer inquiries and complaints effectively.

• Proficiency in data entry tasks, ensuring accuracy and attention to detail.

• Ability to correspond professionally via email, handling customer queries and issues.

• Proficiency in using Microsoft Excel and Microsoft Word.

• Experience in order entry processes, ensuring correct and timely processing of orders.

• Ability to schedule appointments efficiently, managing multiple calendars and coordinating across teams when necessary.

• Fluency in the Korean language is a plus, to cater to our diverse customer base.

• Ability to work effectively in a team, demonstrating good communication and collaborative skills.

• Strong problem-solving skills, with the ability to think critically and make decisions in a fast-paced environment.

• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.

• High degree of professionalism, with the ability to represent the company positively in all customer interactions. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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