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Integrated Customer Experience (ICX) Internship
- Toyota (Plano, TX)
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Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
_To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position_ _at this time_ _._ _ _
ICX** **Overview:
Toyota’s Integrated Customer Experience’s (ICX) team is made up of seven departments within three pillars all supporting Toyota customer aftersales (aka Fixed Operations) brand experiences.
+ Parts & Accessory Sales
+ Lead sales and marketing initiatives throughout division
+ Support Toyota Dealers with their partssalesoperations (internal, wholesale, & counter sales)
+ Support field accessory programs and sales
+ Support manufacturing and deployment of Toyota vehicle accessories
+ Increase e-commerce parts sales and platform engagement via TPCO
+ Service & Collision Operations
+ Support Toyota dealers in service operations related activities (e.g.Toyota Express Maintenance)
+ Provide business operations supportand educationforcollision centeroperations
+ Retention Strategy & Operations
+ Develop andmaintainstrategies toretaincustomers after theypurchasea vehicle (e.g.,ToyotaCare)
+ Evolve Toyota’s brand engagementand retentionvia our dealership’s customer experience, onlineplatformsandmarketing efforts.
What** **you’ll** **be doing
Program development:
+ ToyotaCare- ToyotaCare Website
+ Certified Collision -Certified Collision Website (https://www.toyota.com/owners/parts-service/collision-center)
+ Express Maintenance -Toyota Express Maintenance Website (https://www.toyota.com/owners/parts-service/express-maintenance)
+ Toyota Accessories -Toyota Accessories | Genuine Toyota Accessories Website (https://www.toyota.com/accessories/)
+ Toyota Parts Center Online- Toyota Parts and Accessories - Official Online Store Website
+ Project management and support:
+ Marketing
+ Event Planning
+ Business Development
+ Perform financial analysis toidentifyROI opportunities
+ KPI tracking & visualization
+ Presenting your projects to all levels of Toyota Team Members
Who** **we’re** **looking for
Toyota’s ICX team is looking for a passionate and highly motivated Summer Intern.
Reporting to Managers across our division, the primary responsibility of this position is to provide analytical, strategic, and administrative support to a variety of department initiatives. This Team Member will have specific project management assignments, and the opportunity to grow themselves and our company by participating in ICX and enterprise-wide activities.
We are looking for a customer focused, high energy, outgoing and highly engaged team member that is eager to learn and has a positive attitude that helps them build good relationships.
Required Qualifications
+ Must be 18 years of age or older
+ Must have reliable transportation
+ Willingness torelocateto work location
+ Must have the right to work in the United States and not require Toyota sponsorship for immigration-related employment (including, but not limited toH-1B, O-1, E-3, H-1B1, TN, or F-1 OPT extension) now or in the future
+ MinimumGPA of 2.7 or higher
+ Must have completed at least one full academic year at a two- or four-year college or university post-high school (sophomore standing or above)
+ Currentlyenrolled in a full-time, accredited degree program (this includes both two-year and four-year colleges) studying in abusinessdiscipline or related field, such as:
+ Marketing
+ Sales
+ Business Administration
What** **we’ll** **bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
+ A work environment built on teamwork,flexibilityand respect
+ Professional growth and development programsand opportunities
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected] .
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