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PLCB Retail Operations Manager 1 - Chief, Store Performance & Data Division

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PLCB Retail Operations Manager 1 - Chief, Store Performance & Data Division

Salary

$82,621.00 - $117,497.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-36687-02229

Department

Liquor Control Board

Division

LC Store Performance and Data

Opening Date

01/05/2026

Closing Date

1/19/2026 11:59 PM Eastern

Job Code

02229

Position Number

00063159

Union

Non Union

Bargaining Unit

M3

Pay Group

ST09

Bureau / Division Code

00268612

Bureau / Division

Store Performance and Data Division

Worksite Address

910 Capital Street

City

Harrisburg, Pennsylvania

Zip Code

17124

Contact Name

Rita Jones

Contact Phone

717.783.5324

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Pennsylvania Liquor Control Board (PLCB) is on the lookout for a skilled Retail Operations Manager 1 to take on the pivotal role of Division Chief within the Store Performance and Data Division. This key position entails the responsibility of managing the development and thorough analysis of essential retail performance metrics. The successful candidate will play a crucial role in pinpointing areas for improvement to boost operational efficiency, while also providing valuable insights that inform strategic decisions aimed at enhancing the PLCB's financial health and operational effectiveness. If you are ready to make a significant impact in this dynamic environment, we encourage you to apply today!

DESCRIPTION OF WORK

This role functions as the leader within the Store Performance and Data Division of the Pennsylvania Liquor Control Board (PLCB). The responsibilities encompass a comprehensive analysis of various metrics, including retail sales figures, labor utilization, and inventory data, to identify trends, assess losses, and evaluate profitability. This analytical approach is essential for meeting the financial and operational goals set by PLCB. Additionally, the position involves the development and implementation of strategies and initiatives aimed at enhancing store performance, ensuring that the organization not only meets but exceeds its objectives in a competitive retail environment.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00063159) .

Work Schedule and Additional Information:

+ Full-time employment.

+ Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: The salary will be determined in accordance with the Commonwealth’s Pay Rules.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a State Liquor Store Administrator 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Two years as a State Liquor Store Administrator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Seven years of retail store experience at the manager or assistant manager level which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives;or

+ An equivalent combination of experience and training which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a State Liquor Store Administrator 2 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Have you been employed by the Commonwealth of Pennsylvania as a State Liquor Store Administrator 1 for two or more years full-time?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How many years of full-time retail store experience at the manager or assistant manager level which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives do you possess?

+ 7 years or more

+ 6 but less than 7 years

+ Less than 6 years

+ None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How much graduate coursework have you completed in Business Administration, Public Administration, Management or a related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link.

+ 30 credits or more

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

08

INSTRUCTIONS: You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3)

+ Yes

09

WORK BEHAVIOR 1 – DATA ANALYSIS

Gather and analyze retail performance data related to store operations, payroll, marketing, finance, and product management to evaluate store effectiveness and identify opportunities for improvement.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience gathering and analyzing retail performance data related to store operations, payroll, marketing, finance, or product management. I WAS RESPONSIBLE for identifying opportunities for improvement.

+ B. I have experience gathering and analyzing retail performance data related to store operations, payroll, marketing, finance, or product management. SOMEONE ELSE was responsible for identifying opportunities for improvement.

+ C. I have successfully completed college-level coursework related to data analysis, logistics, or inventory management.

+ D. I have NO experience or training related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience gathering and analyzing retail performance data related to store operations, payroll, marketing, finance, or product management.

+ Your experience identifying opportunities for improvement.

+ The actual duties you performed and level of responsibility.

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

12

WORK BEHAVIOR 2 – WRITTEN COMMUNICATION

Composes narrative and statistical reports, formal presentations, letters, emails, and other specialized writing assignments related to retail and regional operations, initiatives, and projects.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience writing narrative or statistical reports, formal presentations, or other correspondence related to retail operations, initiatives, and projects. I was responsible for the final content of the written material.

+ B. I have experience drafting portions or sections of narrative or statistical reports, formal presentations, or other correspondence related to retail operations, initiatives, and projects. SOMEONE ELSE was responsible for the final content of the written material.

+ C. I have experience WRITING narrative or statistical reports, formal presentations, or other correspondence RELATED TO operations, initiatives, and projects. This was not related to retail.

+ D. I have successfully completed college-level coursework related to report writing, technical writing, or English composition.

+ E. I have NO experience or training related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of written documents you have drafted or written (narrative, statistical reports, formal presentations, etc.).

+ The topic(s) of narrative or statistical reports, formal presentations, or other correspondence you have drafted or written.

+ Your level of responsibility.

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

15

WORK BEHAVIOR 3 – TECHNICAL ASSISTANCE

Provides technical assistance to managers, staff, and business partners regarding procedures and objectives related to store operations. Interprets and communicates new and revised policies to managers and staff.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience providing technical assistance to managers, staff, AND business partners regarding procedures, objectives, and policies related to store operations.

+ B. I have experience providing technical assistance to managers, staff, OR business partners regarding procedures, objectives, or policies related to store operations.

+ C. I have successfully completed college-level coursework related to public relations, public speaking, or communication.

+ D. I have NO experience or training related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience providing technical assistance/information.

+ The topic(s) of the information provided and to whom.

+ The actual duties you performed and level of responsibility.

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

18

WORK BEHAVIOR 4 – SUPERVISION

Performs the full range of supervisory duties including assigning and reviewing work; providing guidance; training subordinates or arranging for the training of subordinates; evaluating work; providing discipline; monitoring and approving leave; and making recommendations in the hiring and termination process.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience performing supervisory duties which included assigning and evaluating work, providing discipline, monitoring and approving leave, and making recommendations in the hiring and termination process.

+ B. I have experience as a lead worker which included providing training or staff orientation to newly hired staff and reviewing their work.

+ C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.

+ D. I have NO experience or training related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your duties as a supervisor (evaluating employee performance, approving leave, providing discipline, hiring/termination decisions, etc.).

+ Your duties as a lead worker (reviewing work, training, etc.).

+ Your specific responsibilities.

20

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University/Training Source

+ Course Title(s)

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov