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*This is a benefited, full time position generally working Monday-Friday from 8am-5pm. Hours will vary as needed. Located at XXX but may travel to other sites as needed.*

*Why join Scripps Health?*

At Scripps Health, your ambition is empowered and your abilities are appreciated:

* Nearly a quarter of our employees have been with Scripps Health for over 10 years.

* Scripps is a Great Place to Work Certified company for 2025.

* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

* Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.

* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

*Why work at the 4S Ranch Call Center? *

* Make a Meaningful Impact: Mentor and support new hires across 10 primary care clinics, providing essential training and creating a positive first impression of the Scripps way.

* Collaborative Relationships and Growth: Build strong connections with leaders and teams across clinics while gaining valuable exposure and opportunities for professional development.

* Supportive and Motivated Team Culture: Join a high-performing team with strong patient engagement scores, where your role allows you to make a difference and contribute to a positive, rewarding environment.

*What you'll do:*

* Lead training and provide ongoing support for onboarding new employees and delivering continuous guidance across ten primary care clinics to ensure adherence to organizational standards and success in their roles.

* Providing technical support to Medical Assistant staff in a clinic site or physician module to include training, assurance of consistency and standardization of procedures.

* Management of day-to-day staff coverage arrangements to ensure excellent patient care, staff performance management, and to serve as a mentor to staff.

* Covering multiple positions and departments.

* Mentoring new and existing staff on clinical processes and procedures.

* Responsible for review of new and existing staff documentation and charge documents for completion and accuracy.

* Practice within the scope of a Medical Assistant and contribute to the team as necessary to ensure quality patient care, performing as a staff MA as needed.

*Required Education/Experience/Specialized Skills:*

* Certified Medical Assistant or Military Corpsman, plus two years applicable clinical experience.

* Requires excellent skills in communication, problem-solving, team development, planning and follow-through.

* Ability to exercise the authority and responsibility for assigned services based on the scope of the organization and complexity of patient care.

*Required Certification/Registration:*

* Completion of a formal Medical Assistant program or Military Corpsman program pursuant to the Division of Allied Health Professions.

* American Heart Association Healthcare Provider BLS required in clinical setting.

*Preferred Experience:*

* Primary Care

* Public speaking

* Preceptor experience

**Job:** **Clinical Support*

**Organization:** **Scripps Clinic*

**Title:** *Lead Medical Assistant - Call Center - 4S Ranch*

**Location:** *Central San Diego County-SAN DIEGO-SCRIPPS CLINIC SUPPORT SVCS - SORRENTO VALLEY*

**Requisition ID:** *252006530*