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Director of Store Operations Support (PLCB Retail Operations Manager 2)

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Director of Store Operations Support (PLCB Retail Operations Manager 2)

Salary

$88,235.00 - $134,162.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-36710-02230

Department

Liquor Control Board

Division

LC Bureau of Store Operations

Opening Date

01/05/2026

Closing Date

1/19/2026 11:59 PM Eastern

Job Code

02230

Position Number

00122448

Union

Non Union

Bargaining Unit

M3

Pay Group

ST10

Bureau / Division Code

00268610

Bureau / Division

Retail Operations

Worksite Address

910 Capital Street

City

Harrisburg, Pennsylvania

Zip Code

17124

Contact Name

Rita Jones

Contact Phone

717.783.5324

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you skilled in operational excellence and innovative problem-solving, aiming to boost customer satisfaction and drive business profitability? If so, the Pennsylvania Liquor Control Board (PLCB) offers an exciting opportunity for you to leverage your leadership abilities as the Bureau Director of Store Operations Support. In this role, you will play a crucial part in shaping the future of store operations while fostering a culture of continuous improvement and performance excellence. Join our team and empower your colleagues to deliver exceptional customer experiences.

DESCRIPTION OF WORK

In this role, your responsibilities will include coordinating promotional events for Fine Wine and Good Spirits, as well as providing operational support for both store and central office retail operations. You will lead the formulation of retail strategies, oversee performance analytics, and ensure the effective implementation of retail policies and procedures. Your role also includes advising the Director of Retail Operations on all aspects of retail management.

Collaborating across various operations to discuss store sales, productivity performance, and the prioritization and review of policies and processes. You will evaluate data, manage budgets, support central office initiatives, oversee task management, and establish productivity standards. Additionally, you will facilitate communication that directly affects field employees and operations, provide regional and district support, and research programs and legislation to formulate executive policy recommendations aimed at positioning the PLCB as a leader in the retail industry.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00122448) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a State Liquor Store Administrator 2, or PLCB Retail Operations Manager 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or

+ Seven years of liquor store management/administrative experience; or

+ An equivalent combination of experience and training which includes administrative or management experience involving the review, analysis, and implementation of procedures, policies, and directives in an organization of similar complexity. College education may be substituted for experience on a year-for-year basis, to a maximum of two years.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

+ You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a a State Liquor Store Administrator 2, or PLCB Retail Operations Manager 1 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time retail store experience at the Manager or Assistant Manager level which included administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives do you possess?

+ 7 or more years

+ 6 but less than 7 years

+ 5 but less than 6 years

+ Less than 5 years

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate level coursework have you completed in Business Administration or a related business field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link.

+ 30 credits or more

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

06

INSTRUCTIONS: You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

07

WORK BEHAVIOR 1 – SUPERVISION

Performs the full range of supervisory duties. This includes planning, delegating, and reviewing work; establishing priorities and timeframes for completion of work; providing leadership to staff for operational activities; providing guidance to staff on complex problems; monitoring and approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; interviewing and recommending selection of applicants; and identifying training needs and providing and/or arranging training for staff. These duties include 2nd level supervision, i.e., supervising supervisory subordinates.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience performing the full range of supervisory duties which included planning, delegating, and reviewing work; providing leadership to staff for operational activities; providing guidance; monitoring and approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; interviewing and recommending selection of applicants; and identifying training needs and providing and/or arranging training to staff. This supervisory experience included 2nd level supervision (supervising a supervisor).

+ B. I have experience performing the full range of supervisory duties which included planning, delegating, and reviewing work; providing leadership to staff for operational activities; providing guidance; monitoring and approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; interviewing and recommending selection of applicants; and identifying training needs and providing and/or arranging training to staff. This supervisory experience was 1st level supervision (supervising non-supervisory staff).

+ C. I have NO experience related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your duties as a 2nd level supervisor

+ Your duties as a 1st level supervisor

+ Your specific responsibilities and reports

09

WORK BEHAVIOR 2 – POLICY AND PROCEDURE DEVELOPMENT

Develops, implements, and revises policies, processes, and procedures related to program administration and operational activities to align with the agency’s strategic goals. Improves operations through customer service initiatives to ensure profitability.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing, implementing, and revising policies, processes, or procedures for program administration and operational activities.

+ B. I have experience implementing or revising policies, processes, or procedures for program administration and operational activities. Someone else was responsible for developing the policies, processes, or procedures.

+ C. I have successfully completed college-level coursework related to policy or procedure development.

+ D. I have NO experience or education related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience developing, implementing, and/or revising policies, processes, and/or procedures

+ The type(s) of policies, processes, and/or procedures you developed

+ Your level of responsibility

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 3 – COLLABORATION

Collaborates with executives, managers, business partners, and staff by responding to requests for information or guidance, providing resources, and communicating relevant and timely information to ensure both offices and stores are utilizing best practices in the sale and control of alcohol.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience collaborating with executives, managers, or business partners to respond to requests for information, provide resources, and make DECISIONS related to retail store operations.

+ B. I have experience collaborating with staff to respond to requests for information, provide resources, and make RECOMMENDATIONS to higher level management related to retail store operations.

+ C. I have successfully completed college-level coursework related to public relations, public speaking, or communication.

+ D. I have NO experience or education related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The topic(s) of information provided and to whom

+ The actual duties you performed and level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 4 – COORDINATING CONFERENCES/MEETINGS AND EVENT PLANNING

Develops content and coordinates activities for trainings, conferences, and events by securing venues, ensuring accuracy of venue set up, obtaining quotes for services (i.e., catering, equipment, presenters, etc.) for new vendors, and handling registrations and hotel accommodations. Schedules meetings through calendar events/invites, including obtaining conference rooms, maintaining a list of attendees, and providing meeting minutes timely as needed. Resolves problems as they arise to ensure smooth administration of all phases of the event from start to finish.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing content and coordinating activities for trainings, conferences, or events by securing venues, ensuring venue set up, obtaining quotes for services, and handling registrations and accommodations. I was responsible for resolving problems.

+ B. I have experience coordinating activities for trainings, conferences, or events by obtaining conference rooms, maintaining attendee lists, or drafting meeting minutes. Someone else was responsible for developing the content and resolving problems.

+ C. I have successfully completed college-level coursework related to event planning or management, marketing, or budgeting and finance.

+ D, I have NO experience or education related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience developing content and/or coordinating trainings/conferences/events

+ The type(s) of trainings/conferences/events you developed content and/or coordinated

+ The actual duties you performed and level of responsibility

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov