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Field Behavioral Health Case Manager II – Jacksonville, Florida

**Field:** This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

**Travel:** 50%+ field based

**Work Shift:** Monday through Friday, 8 am to 5 pm, EST. One shift will be 10 am-7 pm EST.

Occasional weekend shift might be required.

The **Field Behavioral Health Case Manager II** is responsible for performing case management by conducting in home visits and telephonically within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs. Subject matter expert in targeted clinical areas of expertise working with individuals who have complex behavioral/mental health needs.

How you will make an impact:

+ Responds to more complex cases and account specific requests.

+ Uses appropriate screening criteria knowledge and clinical judgment to assess member needs.

+ Conducts assessments to identify individual needs and develops specific care plan to address objectives and goals as identified during assessment.

+ Monitors and evaluates effectiveness of care plan and modifies plan as needed.

+ Supports member access to appropriate quality and cost effective care.

+ Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.

+ Serves as a resource to other BH Case Mgrs.

+ Participates in cross-functional teams projects and initiatives.

Minimum Requirements:

+ Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

+ Current, active, unrestricted Florida license such as either a LCSW, LMHC, LMFT, RN (must have experience in behavioral health) or Clinical Psychologist to practice as a health professional within the scope of licensure **in the state of Florida** is required.

+ Previous experience in case management in person and telephonic in coaching members with a broad range of complex psychiatric/substance abuse and/or medical disorders.

+ Managed care experience required.

Preferred Skills, Capabilities and Experiences:

+ Experience with complex psychiatric issues and medical disorders is highly preferred.

+ Knowledge of Social Determinants of Health (SDOH) barriers and resources is highly preferred.

+ Experience in health coaching and motivational interviewing techniques is highly preferred.

+ Experience with working in the field across multiple community settings is preferred.

+ Experience working with SMI members in the homes and or in the community is preferred.

+ Bilingual communication skills in English and Spanish strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.