"Alerted.org

I Consultant – Conversational AI (Healthcare)

Contract Role | Conversational AI | Healthcare Technology

About the Organization

A mission-driven, nonprofit healthcare organization serving Medicaid and Medicare populations is investing heavily in next‑generation artificial intelligence. The organization supports hundreds of thousands of members across California and is expanding digital capabilities to improve provider experiences, reduce call volume, and deliver personalized, accessible care.

This role will directly shape the future of AI-assisted provider interactions and drive measurable impact across the healthcare ecosystem.

Role Overview

We are seeking an experienced AI Consultant specializing in Conversational AI to design, build, and deploy an advanced AI-powered agent for a provider portal. This consultant will collaborate closely with internal engineering and business teams to accelerate delivery, ensure regulatory compliance, and deliver a production-ready solution.

This role blends hands-on technical development with deep understanding of healthcare workflows. Bilingual comprehension (English/Spanish) is especially important for serving the provider community effectively.

What You’ll DoConversational AI for the Provider Portal

+ Architect, develop, and train an LLM-powered chatbot to support provider inquiries (claims status, authorizations, coverage codes, member lookups, etc.).

+ Integrate the model with enterprise data systems (e.g., Snowflake, Matillion) and core operational platforms.

+ Optimize accuracy, safety, and real-world performance using best‑in‑class AI techniques.

Customization & Integration

+ Build conversational flows aligned with healthcare operational processes and provider needs.

+ Collaborate with developers, analysts, and SMEs to ensure seamless system integration.

+ Implement bilingual support (English + Spanish) for provider-facing interactions.

Governance, Security & Compliance

+ Ensure HIPAA-compliant design and secure handling of PHI.

+ Document architecture, workflows, and operational guidelines for long-term sustainability.

+ Adhere to NDA requirements, and secure/VPN-accessed environments.

Required Skills & ExperienceAI / Machine Learning Engineering

+ Hands-on experience with OpenAI APIs and custom GPT development.

+ Experience fine‑tuning LLMs for domain-specific use cases.

+ Knowledge of multilingual NLP/NLU; Spanish comprehension strongly preferred.

+ Familiarity with ASR/TTS technologies.

Software Development

+ Strong experience in Python (preferred) and/or Node.js/JavaScript.

+ Experience building RESTful integrations and working with cloud platforms (Azure, AWS, or GCP).

+ Knowledge of FHIR/HL7 or other healthcare interoperability standards.

Healthcare IT Expertise

+ Understanding of Medicaid/Medicare processes, provider workflows, claims, and authorizations.

+ Deep knowledge of HIPAA and secure data handling best practices.

Preferred Qualifications

+ Previous experience implementing conversational AI in healthcare or provider portals.

+ Experience in managed care or payer-side systems.

+ Experience with MLOps for deploying and monitoring AI models.

+ Excellent communication skills for collaborating across technical and non‑technical stakeholders.

Why This Role Matters

Your work will directly power more efficient provider support, reduce operational burden, and improve access to care for vulnerable populations. If you're passionate about applying AI to real-world healthcare challenges—and want to lead a high-impact project—this engagement offers an opportunity to make a meaningful difference.

Job Type & Location

This is a Contract position based out of Chula Vista, CA.

Pay and Benefits

The pay range for this position is $75.00 - $100.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chula Vista,CA.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.