• Client First Center Advocate I

    TEKsystems (Cincinnati, OH)


    Job Description: Customer Service Representative – BankingOverview

     

    The Customer Service Representative is responsible for providing high-quality support to customers by phone and digital channels. This role focuses on assisting customers with foundational banking inquiries, account transactions, and online banking access while striving for first-contact resolution and an exceptional customer experience.

    Key Responsibilities

    + Engage with customers via phone, email, and digital platforms to address banking-related inquiries, including checking accounts, savings accounts, and online account access.

    + Answer customer questions regarding bank products and services using call routing and digital communication tools.

    + Perform customer account transactions and maintenance accurately and efficiently.

    + Resolve customer issues through account research and effective use of internal tools, resources, and support materials.

    + Strive to achieve first-contact resolution for customer inquiries, transactions, and concerns.

    + Remain knowledgeable of and comply with all call center policies, banking procedures, and regulatory requirements.

    + Stay current on bank products, services, policies, and procedures.

    + Identify potential sales or service opportunities and refer customers to appropriate sales associates.

    + Escalate complex issues or requests that require additional expertise in accordance with departmental guidelines.

    Essential Skills

    + Customer service and customer support

    + Call center experience or aptitude

    + Strong communication skills (verbal and written)

    + Customer-focused mindset

    + Multitasking and time management

    + Attention to detail

    + Problem-solving abilities

    Top Skills

    + Customer Support

    + Customer Service

    + Call Center

    + Customer-Oriented Support

    Experience Level

    + Entry Level

     

    Job Type & Location

     

    This is a Contract position based out of Cincinnati, OH.

    Pay and Benefits

    The pay range for this position is $18.00 - $18.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Cincinnati,OH.

     

    Application Deadline

     

    This position is anticipated to close on Jan 20, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.