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Job Description

In this position, Service Center Representatives will be receiving inbound calls from various medical professionals, including but not limited to:

*Medical Professionals (such as Doctors or Physicians)

*Health Organization Staff (such as Administrators or other staff)

*Health IT Staff or Third-Party Vendors

+ In general, the questions our Representatives receive can be as simple as asking for help to reset a password, to requesting guidance walking through program details, requirements, and how to successfully report their Medicare Quality Reporting data via the appropriate CMS program’s portal.

+ Entry-level representatives will be trained to support customers via Phone and Email/Web Portal. While we support various programs within the Service Center, new representatives will be provided foundational knowledge to support just one of these programs and the systems involved.

+ Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customer’s questions. Please note you will be speaking with medical professionals who are working toward meeting reporting requirements that may be overwhelming to them.

Skills

Customer service, Technical support, Customer service call center, Customer support

Qualifications

+ Strong Healthcare call center experience

+ Ability to work from home - internet requirements: Wi-Fi is not an acceptable connection. The laptop must be hard-wired to a connection (modem) and they will provide the cabling necessary to do this.

+ High school diploma is required.

+ Excellent computer skills and be able to listen to a phone call, talk and type at the same time.

+ Must be able to work from 7am-7pm CST (will get an 8 hour shift between that timeframe)

+ Minimum of 45 WPM Typing.

Job Type & Location

This is a Contract position based out of Raleigh, NC.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 13, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.