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Customer Support Supervisor INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 1/16/2026

Job Description and Duties

Under the general direction of the Information Technology Manager I over the Customer Support Unit (CSU), the Information Technology Supervisor II (IT SUP II) provides leadership and technical expertise in a diverse range of tasks that require innovative problem-solving when guidance is not readily available. The IT SUP II operates at a full supervisory level, managing the daily operations of the CSU, which serves as the frontline for implementing many policies of the Information Technology Services Branch (ITSB). The incumbent is responsible for planning, organizing, and supervising the work of Help Desk staff, coordinating support with other ITSB sections as necessary. Additionally, the incumbent develops and maintains policies and procedures related to Help Desk operations for customers. They also perform various analytical activities to support complex information technology systems and teleprocessing networks. The primary responsibility of the incumbent includes overseeing the Help Desk work order ticket system. The IT SUP II will perform duties in the Client Services, Business Technology Management, and Information Security Engineering domains. Minimum Qualifications (MQs): The MQs for this classification can be found at the IT classification specification link (https://www.calhr.ca.gov/state-hr-professionals/pages/1400.aspx) . The documents you submit in your application package must highlight how you meet the MQs. If the MQs are not met, you will not be considered for this position. Please let us know how you heard about this position by taking a brief survey at CEC Recruitment Survey (https://www.surveymonkey.com/r/CECRecruitmentSurvey) .

Training & Development Assignment may be considered for this position

You will find additional information about the job in the Duty Statement (https://www.CalCareers.ca.gov/CalHrPublic/FileDownload.aspx?aid=30404208&name=210-1404-002ProposedITSupIIDutyStatement-WebTeam.pdf) .

Working Conditions

The CEC supports a hybrid workplace model with office-based and remote-centered workers. Limited in-person attendance and occasional travel may be required based on the needs of the division. Regular and consistent attendance is essential to successful performance. This position is remote-centered, which means the incumbent works 50 percent or more of their time from an alternate work location. Teleworking is only available for employees who reside in California. You must be located in California and provide your in-state address prior to your start date. Regular and consistent attendance is essential to successful performance. Occasional travel may be required based on the needs of the division.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

+ INFORMATION TECHNOLOGY SUPERVISOR II (https://hrnet.calhr.ca.gov/CalHRNet/SpecCrossReference.aspx?ClassID=1404)

Additional Documents

+ Job Application Package Checklist (http://calcareers.ca.gov/CalHrPublic/Jobs/JobApplicationPackageChecklist.aspx?JobControlId=503660)

+ Duty Statement

Position Details

Job Code #:

JC-503660

Position #(s):

535-210-1404-002

Working Title:

Customer Support Supervisor

Classification:

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The CEC was established by the Legislature in 1974 to address energy challenges facing the state. Today, the CEC is the state's primary energy policy and planning agency and is leading the state to a 100% clean energy future. Serving all Californians, the CEC embodies diversity, equity, and inclusion, and has taken an active and meaningful role in creating an environment that enables each employee to thrive. The CEC operates under the umbrella of the California Natural Resources Agency and shares offices with the agency in a LEED Platinum Certified Building (https://resources.ca.gov/About-Us/our-new-headquarters) in downtown Sacramento. The California Energy Commission seeks a/an Information Technology Supervisor II in the Administrative and Financial Management Services Division / Information Technology Services Branch / Customer Support Unit. If you are interested in a challenging and exciting career in clean energy and are passionate about renewable, efficient, and reliable energy that addresses climate change, join our diverse team of global energy leaders! The California Energy Commission plays a lead role in creating the energy system of the future, not just in California, but globally. This position is open to interested applicants who qualify. This can be a multi-step process. To be eligible to be hired:

1) Create an online CalCareers (https://www.calcareers.ca.gov/CalHRPublic/CreateNewAccount.aspx) account. For a tutorial on the state application process, visit California State Hiring Process Instructional Video Series – YouTube or contact [email protected] .

2) Complete and pass the IT Supervisor II (https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1572) exam to be eligible to be hired for available positions. See information on Energy Commission Assessments and Exams (https://www.energy.ca.gov/careers/examsassessments) . 3) To apply for this position, submit an application package through your CalCareers account. An application package must include all items under the “Required Application Package Documents” section. Resumes will not be accepted in place of a State Examination and Employment Application (STD. 678). Applications must include “to” and “from” dates (month/day/year), time base (full-time/part-time/number of hours per week/month), and applicable civil service classifications.

Department Website: https://www.energy.ca.gov

Special Requirements

You must include the following if you are applying by mail or in person: 1) How you are eligible (list eligibility, transfer within state service, reinstatement, SROA/surplus, etc.) in the Explanations box on the first page of the STD. 678. 2) The Job Control number JC-503660 and the title of the position you are applying for in the Examination(s) or Job Title(s) box on the first page of the STD. 678. 3) Request for Personnel Action Number RPA 210-154 in the Explanations box of the STD. 678. 4) Your original signature at the bottom of the first page of the STD. 678. 5) Include unofficial school transcripts with your application package if the position you are applying for has an educational requirement. You may be required to provide official transcripts if hired.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/16/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Energy Commission

Personnel Office - Postal

Attn: RPA 210-154 | JC-503660

715 P Street, MS-3

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Energy Commission

Personnel Office - Drop Off

RPA 210-154 | JC-503660

715 P Street, MS-3

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

+ Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

+ Resume is required and must be included.

+ Statement of Qualifications - Include an SOQ that answers the questions below. Your SOQ should be no longer than two pages, single-spaced , with no smaller than 12-point font . Applications received without an SOQ will not be considered. Visit How to Write a Statement of Qualifications (https://www.dgs.ca.gov/OHR/Careers/5How-to-Write-a-Statement-of-Qualifications?search=how%20to%20write%20a%20Statement%20of%20qualification) for instructions. 1. Describe your experience leading IT projects and provide specific examples. 2. Explain how you have ensured that goals are met and how you have overcome challenges in an IT enterprise environment. 3. Give an example of how you mentored or led an IT team to improve performance or productivity?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess expert-level knowledge and demonstrated experience in overseeing IT systems, administering SharePoint sites, and managing enterprise-level content and data. • Well-versed in IT security and compliance standards, with a proven ability to ensure proper configuration, access control, and adherence to organizational policies across enterprise systems. • Proven track record of successfully leading technical teams, managing IT operations, and executing projects effectively in mission-critical environments. • Demonstrated ability to quickly adapt to emerging IT technologies and trends, continuously acquiring new skills to maintain expertise and effectiveness. • Strong communication and collaboration skills, with the ability to coordinate effectively with technical teams and engage with both internal and external stakeholders. • Excellent leadership and team management skills, capable of inspiring and guiding multidisciplinary teams to achieve organizational goals. • Ability to exercise a high level of initiative, independence, and creativity.

Benefits

Benefit information can be found on the CalHR (https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx) website and the CalPERS (https://www.calpers.ca.gov/) website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.energy.ca.gov

Human Resources Contact: Personnel Office (916) 654-4309 [email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: Carousel Gore (916) 661-8122 [email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.