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_Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector._

_We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us._

Make Your Mark at Prysmian Group - Join Us (https://www.youtube.com/watch?v=ZVx-NAGfjEs&feature=embtitle)

Key Account Manager – Elevator & Escalator Business Unit

The Key Account Manager (KAM) operates within a dynamic organization recognized for its leadership in delivering innovative solutions and exceptional service across multiple industries. The company leverages strengths in product breadth, brand reputation, distribution, and operational efficiency to serve strategic clients and drive business growth.

Position Summary

The KAM is responsible for cultivating and maintaining enduring relationships with strategic clients. This role proactively manages customer expectations to ensure alignment between client needs and deliverables, fostering trust and long-term satisfaction. The KAM is also responsible for identifying, recommending, and implementing processes and tools that proactively align with customer needs and enhance customer experience.

The KAM identifies new business opportunities within existing accounts, promotes additional products or services, and drives revenue growth. Collaboration with internal departments is essential to deliver optimal solutions and achieve business objectives. This includes identifying opportunities for co-innovation, joint process improvement, and collaborative problem-solving with top customers.

Key Account Managers prioritize company values in all activities:

- **DRIVE** : Leading industry evolution by developing people and business, anticipating customer needs.

- **TRUST** : Creating an environment of trust, empowering decision-making with integrity.

- **SIMPLICITY** : Simplifying processes, focusing on high-value activities and timely decisions.

Responsibilities

+ Cultivate and maintain enduring relationships with strategic clients and build relationships within client organizations with various levels and departments within the client organization

+ Gain a deep understanding of key customers’ business goals, challenges, and requirements to provide tailored solutions.

+ Lead collaboration with sales in preparing, presenting, and delivering proposals, contracts, and business reviews to key accounts.

+ Develop and execute account growth plans that align with management objectives.

+ Identify and target new prospects within strategic accounts.

+ Promote and facilitate product training and client site visits through sales manager(s).

+ Assist sales in communicating new product, pricing, and industry information to clients in a timely manner.

+ Resolve client issues and complaints promptly by coordinating with appropriate internal resources, ensuring high levels of customer satisfaction

+ Make timely decisions to support customer needs, balancing responsiveness with thorough analysis to deliver solutions within agreed timeframes

+ Proactively managing customer expectations with sales by setting clear, realistic commitments and communicating transparently.

+ Collaborate and lead cross-functional teams (sales, marketing, product, technical, logistics, support) to deliver seamless service, solutions, and product/service enhancements.

+ Champion continuous improvement by gathering client feedback and implementing new processes and digital tools that improve alignment with customer needs

+ Stay current on industry trends, competitor activities, and market conditions.

+ Review forecasts from key accounts with sales and summarize changes in ordering trends.

+ Maintain accurate records of account activities and communications in CRM systems

+ Communicate activity related to the responsibilities of the Key Account Manager role to the Commercial Director.

+ Monitor account performance, track metrics, and report key results to management.

+ Prepare and distribute necessary management, sales, or client reports.

+ Participate in trade shows and conferences, scheduling meetings with existing and potential clients.

Critical Traits and Skills

+ Bachelor’s degree in Business Administration, Marketing, Sales, or related field.

+ Proven experience in account management, sales, or customer service (~3+ years).

+ Strong communication, negotiation, and interpersonal skills.

+ Persuasive presentation skills, professionalism, and flexibility.

+ Ability to analyze data, identify trends, and make data-driven recommendations.

+ Proficient in Microsoft Office Suite, CRM software (Salesforce), and SAP.

+ Demonstrated ability to be proactive and take initiative, exercising independent judgment.

+ Experience with process improvement, digital tool adoption, and change management

+ Ability to travel as required

Key Competencies

+ Relationship Building

+ Strategic Thinking & Problem Solving

+ Customer Focus

+ Adaptability

+ Collaboration

+ Sales Acumen

+ Process improvement

+ Change Management

_Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are._

_All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._

_Visit our DE&I Page (https://www.prysmian.com/en/people-and-careers/why-prysmian/diversity-equity-and-inclusion)_ _to learn more about Prysmian’s commitments._

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at [email protected] .

https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights.pdf

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf

Prysmian is a global cabling solutions provider **leading the energy transition and digital transformation** . By leveraging its wide geographical footprint and extensive product range, its track record of **technological leadership and innovation** , and a **strong customer base** , the company is well-placed to capitalise on its **leading positions** and win in new, growing markets. Prysmian’s business strategy perfectly matches key market drivers by developing **resilient** , **high-performing** , **sustainable** and **innovative** cable solutions in the segments of **Transmission, Power Grid, Electrification and Digital Solutions** . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.