"Alerted.org

Type: Full Time

Posted Date: 2025-12-23

Pay Range: 87500.00 - 107500.00 USD per year

Primary Function

Provide daily technical support to clients in conference room, video conference, and event settings. Provide assistance to a team of technicians servicing a global conferencing and broadcast environment.

Duties & Responsibilities

Strong literacy to support and deliver video conference calls using a variety of platforms including MS Teams, Zoom, and WebEx. Provide onboarding, technical, and troubleshooting support for Hybrid or fully Virtual meetings. Experience and skill with Hybrid meeting production tools such as VMIX and OBS is preferred.

Set up, operate and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, robotic camera systems, professional audio and video recording systems and video streaming

Verify, test, troubleshoot and monitor videoconference connections prior to and during meetings

Ability to set up PowerPoint presentations, connect laptop and desktop computers with display interfaces to portable and data projectors; able to correctly size and adjust a data image on-screen

Ability to set up standard audio systems consisting of microphones, mixer, amplifier, and speakers and adjust system for good speech level with no feedback

Ability to set up, playback and record from a variety of video and audio sources

Understand signal flow and be able to provide basic troubleshooting for audiovisual equipment

Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise

Perform other duties as assigned

Skills & Qualifications

Good knowledge of current AV & VC industry practices, standards and procedures

Experience with microphone systems, digital audio consoles, Zoom, Polycom, and Cisco videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems, digital signal processors, video matrix switchers, video scalers, PC interfaces and digital video recorders

Close interaction and coordination with meeting participants, event organizers and event coordinators; providing technical and instructional advice to clients and end-users on the proper operation of conferencing equipment

Skilled with hand and power tools

Solid work ethic; interest and enthusiasm for growing skills in the media industry

Additional production skills such as audio recording, camera operation, editing, or field experience are desirable

Willingness to be cross trained in multiple positions with a proactive attitude to jump in where help is needed

Ability to thrive in a multicultural and multilingual environment

Ability to read, speak and effectively communicate in English; Bilingual in other languages preferred

Education & Experience

Bachelor's Degree in Communications, Audio/Electronic Engineering or related field preferred; or Technical school training with electronics training and related experience

AVIXA CTS certification preferred

3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environment

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

TeamPeople<>Dreamtek is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, and without regard to any other status protected under federal, state, or local law.