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At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .

Interested in joining us on our journey?

We are seeking a dedicated Service ERP Project Analyst to lead the planning, implementation, and optimization of Consumer Operations ERP projects. This role partners with stakeholders to define requirements, customize and configure the ERP system, and ensure data accuracy. You will drive efficiency, process improvement, and on-time/on-budget ERP delivery. Additionally, this position will support the development and integration of AI agents and productivity bots to automate tasks, improve accuracy, and enhance operational efficiency.

Position

Senior Service ERP Project Analyst

Location

USA, Louisville, KY

How You'll Create Possibilities

Responsibilities:

Essential Results-Based Duties & Time Allocation

40% – ERP Project Leadership & Execution

+ Lead planning, execution, and implementation of Service ERP projects; ensure delivery on time, within scope, and within budget.

+ Collaborate with business stakeholders to gather/document functional and technical requirements.

+ Analyze and map existing service-related processes; identify improvement opportunities using ERP capabilities.

+ Maintain detailed project documentation (project plans, status reports, change requests, issue logs).

+ Communicate project progress, challenges, and updates to stakeholders, sponsors, and executives.

+ Develop and execute testing plans to validate ERP functionality and troubleshoot issues.

+ Provide end-user training and create user-friendly documentation; offer ongoing support.

20% – Continuous Improvement & Post-Implementation

+ Stay current with industry trends and best practices related to service ERP systems.

+ Recommend system enhancements and process improvements to optimize efficiency.

+ Conduct post-implementation reviews to assess success, gather user feedback, and identify further improvements.

40% – AI Agent/Automation Integration

+ Collaborate with business teams to identify and document opportunities for AI agents, automation scripts, and productivity bots.

+ Maintain project documentation for AI initiatives (project plans, status reports, change requests, issue logs).

+ Coordinate with DT teams to ensure proper documentation, support, and deployment of AI/automation tools.

What You'll Bring to Our Team

Minimum Qualifications:

+ Bachelor’s degree in Engineering, Information Technology, Business Management, or related field.

+ Minimum 5 years of work experience.

+ Motivated self-starter with strong ability to meet/exceed objectives.

+ Strong analytical skills with ability to evaluate data from multiple sources.

+ Inclusive collaborator with experience working across cross-functional teams.

+ Excellent written/verbal communication skills; able to adapt communication style to audience.

+ Strong project management skills; ability to work with third-party contractors.

+ Prior experience using Oracle ERP applications.

+ Proficiency with Oracle ERP modules (inventory, finance, planning), including configuration and customization.

+ Strong problem-solving skills with experience resolving complex ERP implementation issues through system or process modifications.

Preferred Qualifications

+ Knowledge of Factory Service, Planning, and Item Management.

+ Understanding of Service Parts ME and Parts Distribution.

+ 3+ years of experience in IT, Consumer Operations, Distribution, or Supply Chain.

+ Experience with AI/ML tools, automation platforms, and AI-driven productivity enhancements.

Working Conditions

+ Typical office work environment.

+ Occasional weekend or evening work depending on workload.

+ Minimal travel required.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to [email protected]_