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IT TECHNICAL SUPPORT ANALYST 2

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IT TECHNICAL SUPPORT ANALYST 2

Salary

$4,167.00 - $7,502.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LETA-01062026-INFOTECH

Department

LA Educational TV Authority

Opening Date

01/07/2026

Closing Date

1/15/2026 11:59 PM Central

+ Description

+ Benefits

About this Job

The mission ofLouisiana Public Broadcasting (LPB) is to provide programming that is intelligent, informative, educational, and entertaining. LPB connects the citizens of the state by creating content that showcases Louisiana’s unique history, people, places, and events.

Click here to learn more about LPB:https://www.lpb.org/about/about-us/

TheInformation Technology Departmentis seeking anIT Technical Support Analyst 2 to support statewide IT systems and end users. This role provides hands-on system and network support, manages user access, and helps maintain reliable technology operations. Experience with Active Directory, network devices, and customer-focused technical support is required. Experience with broadcast technology, video encoding, or Microsoft, Cisco, or Juniper certifications is preferred.

Minimum Qualifications

Four years of experience in information technology; OR

Six years of full-time work experience in any field plus two years of experience in information technology; OR

An associate's degree in information technology plus two years of experience in information technology; OR

A bachelor’s degree plus two years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR

A master’s degree plus one year of experience in information technology.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175460) .

Job Duties and Other Information

Job Duties:

+ Provide statewide, onsite installation, configuration, maintenance, repair, and technical support for state-owned IT assets, including computers, servers, network switches, routers, printers, and other related equipment.

+ Administer and manage user accounts for both local and cloud-based authentication services, ensuring proper access controls and security compliance.

+ Deliver technical assistance and training to end users, promoting effective system use and serving as a form of preventative maintenance to reduce recurring issues.

+ Respond appropriately during emergency or disaster situations by supporting continuity of operations in accordance with established and department-approved disaster recovery and business continuity plans.

+ Assist with the support, tracking, and maintenance of the agency’s statewide movable property and IT asset database to ensure accurate inventory records.

+ Provide professional, customer-focused technical support while troubleshooting and resolving hardware, software, and network-related issues in a timely manner.

Position-Specific Details:

Appointment Type : Probational

Location : Baton Rouge, Louisiana

Work Schedule : Work hours are 7:45 AM to 4:15 PM or 8:15 AM to 5:15 PM, Monday-Friday.

Division : Information Technology Department

Compensation: Applicants that possess experience greater than the minimum qualifications may be considered for a salary higher than the minimum hiring rate utilizing State Civil Service Rule 6.5(g).

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Megan Wright

Louisiana Educational TV Authority

7733 Perkins Rd.

Baton Rouge, LA 70810

Email: [email protected]

Louisiana Educational Television Authority is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide (http://www.laworks.net/Downloads/LRS/EmploymentResourceGuide\_2018.pdf) (Download PDF reader).

LETA is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, LETA is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any non-merit factor. NOTE: Prior to an appointment, the selected applicant must take and pass a drug screening test, possess a valid Louisiana Driver's License, and clear a background check. All prospective new hires will be subject to employment eligibility verification via the federal government's E-verify system.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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