• Systems Analyst - Intermediate

    UPMC (Pittsburgh, PA)


    UPMC is hiring a Systems Analyst-Intermediate to join their team. This opportunity offers work life balance, culture of learning and knowledge sharing, and supportive leadership. If you have strong project management, communication skills, and technical knowledge APPLY NOW!

     

    Work Location: Fully Remote

     

    Work Hours: Core hours 9:00 - 3:00p.m., with flexible start times for the full 8 hours.

    Purpose:

    Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

    Responsibilities:

    + Leading IT projects by maintaining and monitoring schedules and milestones.

    + Analyze budgets and forecasts to ensure cost control and financial transparency.

    + Provide clear updates on overall project progress, major risks, and key decisions.

    + Communicate deadlines to keep milestones on track, prevent costly delays, and maintain budget alignment.

    + Monitor financials through monthly burndowns and reforecast regularly to ensure timely delivery.

    + Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

    + Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.

    + Project Management: Create and contribute to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.

    + SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.

    + Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.

    + Data Quality: Maintain data quality at all times.

    + Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary. Assist with issue escalation where applicable.

    + Report Writing/Analysis: Write, analyze, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.

    + End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.

    + Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.

    + Typically, has 2+ years' experience with modern technology and application support through education or practical experience.

    + Highly driven and self-motivated to meet expectations.

    + Ability to work independently and in a team-based environment.

    + Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.

    + Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.

    Top 3 Skills Needed:

    + Strong Project Management (especially agile methodologies)

    + Technical Understanding

    + Communication

    Preferred:

    + 5+ years of experience with modern technology and application support through education or practical experience

    + Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response

    + Recognizes subtle problems with system design or performance and acts appropriately to improve the condition, seeking validation of actions in advance as appropriate.

    + Effective in building relationships with business partners, professional peers, and other team members Coaches less experienced IT professionals

    + Must meet IT Career Level Criteria for Individual/Team Contributors.

    + Current or Past UPMC employee or contractor.

    Licensure, Certifications, and Clearances:

    + Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran