• Heavy Equipment Service Manager |

    Worldwide Machinery (Godley, TX)


    About Worldwide Machinery

     

    Worldwide Machinery is a premier provider in the heavy earthmoving and pipeline equipment sector, specializing in the rental, sale, and leasing of equipment solutions tailored to meet the demands of qualified contractors.

     

    Our organization boasts over 25 years of industry experience, with a network of 6 strategically located branch offices. We cater to an extensive clientele across various sectors, including transportation, oil and gas, municipalities, renewable energy, mining, and civil contracting.

     

    We are committed to delivering exceptional service, top-quality equipment, and upholding the highest ethical standards in our business practices.

    Position Overview

    The Heavy Equipment Service Manager will be responsible for overseeing the repair and preparation of heavy earthmoving and pipeline equipment for both rental and purchase. This role entails responding to customer service inquiries, dispatching field service technicians, and collaborating closely with the service team to prioritize and allocate tasks effectively among shop personnel.

    Key Responsibilities

    + Respond to customer calls to diagnose issues related to rented machines.

    + Dispatch field service technicians as required for on-site repairs.

    + Supervise all service-related staff within the assigned branch.

    + Manage and allocate work assignments for shop technicians.

    + Initiate and maintain work orders for both field and shop service activities.

    + Oversee the invoicing process for equipment repairs and parts supplied.

    + Perform additional duties as assigned by management.

    Requirements

    + Possession of a valid driver's license is mandatory.

    + A minimum of 10 years of mechanical experience in the construction equipment industry or a related field is required.

    + Prior experience with pipeline equipment is preferred.

    + A minimum of 3 years of management experience in a shop or related environment is essential.

    + Proficient in PC operations, specifically with Microsoft Office Suite.

     

    Benefits

    Our benefits after full-time hire include:

    + Medical and dental w/flex spending account

    + 401K

    + Paid vacation