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Job Description

Insight Global is seeking an Escrow Support Specialist II to join the Escrow Support Unit at a major Title and Escrow client. The Escrow Support Specialist serves as a key point of contact for internal and external customers, providing assistance related to escrow services. This role requires prior experience in the escrow industry and a strong understanding of escrow processes, documentation, and customer service best practices.

Key Responsibilities

• Respond to customer inquiries via phone, email, and internal systems regarding escrow products and services.

• Communicate with escrow officers, lenders, and title teams to resolve issues and provide updates.

• Maintain detailed records of customer interactions and escrow transactions.

• Follow established procedures to ensure compliance with company and regulatory standards.

• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.

Support internal teams with administrative tasks related to escrow processing and closing.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Minimum 1-2 years of experience in the escrow industry (required).

• High school diploma or equivalent; college degree preferred.

• Strong knowledge of escrow terminology, documentation, and workflow.

• Excellent communication and problem-solving skills.

• Proficiency in Microsoft Office and escrow/title production software (e.g., SoftPro, RamQuest, ResWare).

Ability to work independently and as part of a team in a fast-paced environment. Experience with Resware