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Job Description

Insight Global is looking for a Director of Crew Scheduling for one of our large commercial airline clients to sit in Charlotte, NC.

The Director of Crew Scheduling provides leadership and oversees the performance of the Crew Scheduling department to ensure the company achieves goals and objectives associated with safety, reliability, productivity, and operational efficiency. This role is responsible for the daily operation of crew member schedules to ensure federal regulatory compliance, Collective Bargaining Agreement requirements, and company policies. As a people leader, this role establishes strategic goals and tactical direction for the team using data driven decisions focused on continuous improvement and flawless execution of best practices ensuring operational performance goals.

-Lead strategic direction and daily operations of the Crew Scheduling team.

-Proactively manage and resolve operational disruptions.

-Coordinate recovery plans with the --IOC during irregular operations.

-Develop monthly staffing plans to ensure optimal crew coverage.

-Maintain strong working relationships with ALPA/AFA and support contract/grievance matters.

-Improve cross‑department collaboration with Flight Ops, Inflight, Training, and other operational groups.

-Oversee updates to Crew Scheduling policies, procedures, and system tools.

-Manage hotel room allocations and logistical needs for crews.

-Provide leadership, coaching, performance management, and development for the scheduling team.

-Ensure accuracy and effectiveness of the Scheduling/Reporting System.

-Collaborate with Crew Pay to enhance crew pay‑related processes.

-Uphold Safety Management System (SMS) responsibilities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Aviation experience

(At least 10 years relevant experience or 6 years + bachelor's degree/ 8 yrs +associates)

- Previous experience in crew scheduling or crew planning (in compliance with a company's CBA / Collective Bargaining Agreement) as well as previous experience in managing a crew scheduling or related department.

- Experience in a crew management system and Microsoft Office software.