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Job Description

A client of Insight Global is looking for an IT Support Engineer to sit in the Dallas, TX area to support all of the organizations internal end users. As the IT Support Engineer, you will be responsible for supporting the assigned scope of work that includes installations of desktops, laptops, and mobile devices, maintaining all related systems up to date with upgrades and security resolutions. The ideal candidate has strong attention to detail, problem solving skills, experience with ITIL service methodology, enjoys collaboration as well as team development, and strong execution skills. You will work with the IT Support Engineer Team to provide timely delivery on all hardware deployments and Knowledgebase documentation contributions assigned. You will help and support testing new applications on existing hardware configurations, and recommend upgrades, patches and/or fixes and as needed adjust. This individual will focus on single-user issues and will escalate to the Tier 3 team if needed. This individual is expected to be in office 5 days a week in one of the three Dallas locations and able to travel to each if in-person support is needed in the other locations. You will be compensated for any travel. There is also an on-call responsibility for weekend/emergency support for any patching if in a patching window, potential outages, etc. that will also be compensated. The client is not a 24/7 shop and do not receive many calls during these times, but we do expect this individual to be reliable and able to commit to this responsibility.

*Please note, this is an industrial environment. Steel-toed boots are required onsite.*

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

1-3 years of experience in end user support in an enterprise environment

Strong Customer Service skills/Customer first mindset

Strong Documentation Skills

Ability to work within a ticketing system (ServiceNow preferred)

Experience within a Windows Environment

Active Directory Experience (Azure Active Directory)

Basic networking knowledge

Experience working with multiple vendors Endpoint Security Knowledge

Knowledge of SCCM, Intune, or Tanium

ITIL experience