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Summary:

Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We achieve this by managing a broad vendor workforce, delivering customer-centric solutions, and driving accountability for outstanding operational performance. Those who join our teams are passionate about solving people’s issues, advocating for the Meta community, and ensuring the best possible experience for our platforms.As a Quality Measurement Specialist, you will be responsible for reviewing various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement, AI oversight and insights on policy enforcement. You will collaborate with cross-functional teams in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta’s global network of users and business partners, ensuring our platforms are safe and trusted and that our processes are accurate, effective and efficient. To succeed in this role, a successful candidate will possess analytical and problem-solving skills, along with effective collaboration skills. We are seeking a strategic thinker with a demonstrated history of effective communication who embraces new challenges. Candidates should embrace ambiguity, demonstrate a growth mindset and the ability to work independently.In return, we offer the opportunity to work with a passionate team dedicated to solving user issues, influence policy development and scalable solutions, professional growth and development opportunities, and a collaborative and dynamic work environment.

Required Skills:

Quality Measurement Specialist - North America Responsibilities:

1. Perform expert review of content and ads on Meta’s platforms against ensuring compliance with our community standards and advertiser policies

2. Gather and deliver market specific insights on Meta’s platforms, developing tailored recommendations to improve Meta’s Integrity outcomes

3. Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools

4. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

5. Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans

6. Develop and share subject matter expertise across areas of safety abuse and/or account support at global level

7. Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team

Minimum Qualifications:

Minimum Qualifications:

8. Currently has, or is in the process of obtaining a Bachelors/Masters degree or equivalent practical experience. Degree must be completed prior to joining Meta

9. Fluency in text and conversational English are essential

10. Ability to work with potentially graphic and objectionable content

11. Proven analytical, creative problem-solving, and critical thinking skills

12. Demonstrable experience with qualitative and quantitative analysis and data-driven decision making

13. Familiarity with KPI management, quality assurance and process optimization

14. Self-starting, intellectually curious, and creative individual adept at operating in a fast-paced, ever-changing environment

15. Demonstrable experience with qualitative and quantitative analysis

16. Ability to communicate and collaborate successfully with partners from different functional areas

17. Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment

Preferred Qualifications:

Preferred Qualifications:

18. Familiarity and competency dealing with data, SQL, analytics, or dashboard building

Public Compensation:

$36.54/hour to $43.27/hour + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].