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Director, Administration & Continuous Improvement

Job ID:

260014

Location:

DC/MD/VA Metro Locations

Full/Part Time:

Full-Time

Posting Open-Close

01/06/2026

-

01/16/2026

Union

NRP

Regular/Temporary:

Regular

Job Description

MARKETING STATEMENT

The Washington Metropolitan Area¿s (WMATA) Department of Transportation is seeking a Director, Administration & Continuous Improvement. This role directly supports Transportation¿s senior leaders in executing the department¿s goals in alignment with WMATA¿s Strategic Transformation Plan and the Chief Operating Officer¿s priorities. The successful candidate will lead a team of professional employees to manage and develop continuous improvement programs including internal controls & rules compliance, safety performance improvement, and design and implementation of business process enhancement initiatives to impact efficiency. The ideal candidate has the ability to communicate effectively with team members on all levels, from frontline employees to senior executives, set conditions for success, and develop team members to work independently and deliver high quality work products.

MINIMUM QUALIFICATIONS

Education

+ Bachelor's Degree in Business Administration or a Program Management discipline

+ In lieu of a Bachelor's Degree, a High School Diploma/GED and four (4) years project management experience, in addition to the experience stated below, will be considered

Experience

+ A minimum of ten (10) years of progressively responsible and diversified, advanced level administrative experience that successfully demonstrates the accomplishment of significant program goals. Demonstrated experience in developing, managing, and implementing complex projects to drive process improvement. Demonstrated experience in conducting analyses of operational performance data and preparation of reports.

Certification/Licensure

+ N/A

Preferred

+ Project Management Institute Project Management Professional; Lean Six Sigma

+ Experience in Transportation and Logistics

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Director, Transportation Administration & Continuous Improvement is a member of the senior leadership team within Transportation responsible for continuous improvement, internal control compliance programs, and administrative support. The incumbent serves as Transportation's primary liaison with oversight departments within WMATA and leads continuous improvement efforts in alignment with the Authority's strategic goals, including in the areas of safety and business process enhancement. The Director guides the development of initiatives, defining challenges and future state goals; oversees execution of continuous improvement initiatives; establishes leading indicators and analyzes lagging indicators to assess the impact of initiatives. The incumbent oversees an ongoing internal control compliance program to assess adherence to established procedures; identify strengths, and opportunities for efficiencies and improvement.

ESSENTIAL FUNCTIONS

+ Oversees rollout, ongoing maintenance, and adherence to required Safety Management System processes, within the department.

+ Oversees preparation of materials and management of the process for departmental safety committee meetings to maintain visibility of and drive progress toward mitigating safety risks.

+ Oversees the delivery of recurring and ad hoc reports to drive overall performance, compliance with mandatory requirements, and stimulate discussion around opportunities for improvement.

+ Directs and leads staff responsible for conducting internal control compliance assessments and partnering with departmental stakeholders to respond to findings via development of corrective action plans and business process enhancement projects to support continuous improvement.

+ Directs and leads staff responsible for developing, updating, and managing business critical documents including standard operating procedures and work instructions to maintain standard processes in compliance with the Authority's Quality Management System Plan.

+ Coordinates and develops responses to audit findings from oversight entities, oversees execution of corrective action plans and provides progress reports to management and oversight entities to support effective internal collaboration and timely response to audit findings.

+ Participates in the development of departmental priority setting and provides ongoing leadership to develop and manage action plans in alignment with departmental priorities to ensure that objectives and established timelines for completion are measurable and attainable.

+ Manage staff responsible for position management and recruitment support including job description reviews, executing position reclassifications, and personnel actions to support recruitment, retention, and development of talented teams.

+ Oversees and orchestrates special projects including development of pre-solicitation documents and management of procurements through the contract lifecycle manage process when vendor support is required to support execution of departmental priorities.

+ Manages staff responsible for departmental administrative support including coordination of team development activities, quarterly, recurring and ad hoc meetings, and development of communications to the team to ensure required administrative tasks are timely completed in a quality manner.

+ Leads coordination of recognition programs; directs staff responsible for planning recognition forums, purchasing and packaging awards, and supporting activities to maintain and enhance employee engagement and morale.

+ Provide strategic and administrative support to Bus Services Senior Vice President to support the Senior Vice President's objectives.

The** **functions** **listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and

experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

' Skills and/or behavioral assessment

' Personal interview

' Verification of education and experience (including certifications and licenses)

' Criminal Background Check (a criminal conviction is not an automatic bar to employment)

' Medical examination including a drug and alcohol screening (for safety sensitive

positions)

' Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, national

origin, disability, status as a protected veteran, or any other status protected by applicable federal

law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace

the official job description. Job descriptions are available upon confirmation of an interview.