"Alerted.org

Job Description

An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 2+ years of experience within a helpdesk environment

- Good understanding of network troubleshooting to include connectivity and latency

- Understanding of ports, protocols, IP addresses

- Basic Windows and Linux commands

- Excellent communication and customer service skills

- must be comfortable working

Shift 1 : -Friday and Monday 11pm-7am and Saturday & Sunday - 7pm-7am

Shift 2 Sunday - Wednesday 7AM -7PM and Monday - Wednesday 1PM- 11PM - Physical security experience (access controls, CCTV, cameras, etc)

- Data center experience

- IT certifications (A+, Network+, Security+)