• Secret Customer Support Admin

    Insight Global (Vista, CA)


    Job Description

    - Provide outstanding support to Government customer users.

     

    - Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.

     

    - Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.

     

    - Install software patches, updates, and upgrades, including remote server and workstation administrations.

     

    - Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.

     

    - Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.

     

    - Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.

     

    - Share knowledge with more junior team members.

     

    - Report team and individual performance to SLAs/KPIs.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - Secret Clearance

     

    - Ability to obtain and pass a Public Trust

     

    - 5+ years IT experience providing both in-person desktop support and remote support

     

    - Experience supporting Microsoft Windows environments and Microsoft software

     

    - Excellent verbal and written communication skills - Bachelor’s degree

     

    - ITIL Foundations v4

     

    - Security+