• Customer Process Coordinator

    Bayer (Creve Coeur, MO)


    Customer Process Coordinator

     

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

     

    Customer Process Coordinator

     

    Responsible for achieving expertise in operational processes for assigned brands & systems. Accountable for coordinating with assigned contractors to complete transactional tasks serving as the primary contact for questions & support in delivering expected SLAs & customer experiences in accordance with each Brand Family’s expectations.

    YOUR TASKS AND RESPONSIBILITIES

    + Manage inbound 800# calls across all Regions from customer, partners & Field Sales Representatives

    + Create new orders from structured input phone, email & SalesForce

    + Execute and monitor transactions to enable delivery of product and billing; monitor backorders

    + Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts

    + Execute transactional reconciliation for dealer to dealer / customer to customer stock transfer

    + Initiate country stock transfers and trigger local deliveries

    + Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations

    + Management Software (SalesForce.com)

    + Provide transactional support with account reconciliation

    + Ensure completion of all necessary forms (e.g. to document legally binding agreements)

    + Initiate approval requests to overcome various blocks (pricing, credit set up in system)

    + Identifying & delivering cross functional solutions to achieve Operational Excellence for the Brands and Regions

    + Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes

    + Execute transactions associated with complaints and returns, including logging, investigating and resolving requests in the system

    WHO YOU ARE

    Bayer seeks an incumbent who possesses the following:

    Required Qualifications:

    + 3 years of operational experience

    + Able to effectively provide guidance & direction to others to achieve results with some supervision

    + Ability to effectively collaborate with strong results orientation and a process improvement mindset

    + Ability to achieve results with & through others

    + Key Competencies: customer focus, agility, critical thinking and interpersonal skills

    Preferred Qualifications:

    + BS/BA preferred

    + Experience in Customer Service, Commercial, Logistics, Administration

    + Knowledge of SAP & SalesForce preferred

     

    Employees can expect to be paid a salary between $49,660.80 - $74,491.20. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

     

    This posting will be available for application until at least 1/21/26.

    \#LI-US

    YOUR APPLICATION

    Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

     

    To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

     

    Bayer is an Equal Opportunity Employer/Disabled/Veterans

     

    Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

     

    Bayer is an E-Verify Employer.

     

    **Location:** United States : Missouri : Creve Coeur

    **Division:** Crop Science

    **Reference Code:** 860111

    Contact Us

    **Email:** [email protected]