• Front Desk Agent

    Vail Resorts (Moran, WY)


    _Create Your Experience of a Lifetime!_

     

    Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

     

    Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.​

    Other Employee Benefits

    + Paid SICK time

    + Paid PTO after 500 hrs.

    + 401(k) Retirement Plan

    + Employee Assistance Program

    + Excellent training and professional development

    + Referral Program

     

    To Learn More, please review the Perks and Benefits (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en\_US)

    Job Summary:

    Do you believe in the “the customer is always right” mentality? Are you interested in working and living in Grand Teton National Park, ensuring that each of our guests has an Experience of a Lifetime? Are you looking for an Experience of a Lifetime? If you answered, “Yes” to these questions, this position is great for you!

     

    The Front Desk Agent is responsible for using a computer system (Visual One), courteously provides legendary hospitality experience while performing check in’s and out’s. They will also maintain all guest accounts/folios so they are accurate. They will provide guests with knowledgeable and accurate information of Grand Teton National Park along with the surrounding areas. They will balance all accounting work at the end of each shift. Equally as important, they are here to have some fun too!

    Job Specifications:

    + Starting Wage: $18.25/hr

    + Employment Type: Summer Seasonal 2026

    + Shift Type: Full Time hours available

    + Minimum Age: At least 18 years of age

    + Housing Availability: Yes

    Job Responsibilities:

    + Must consistently provide legendary hospitality experiences to internal and external guests

    + Warmly greets all guests and visitors as they arrive at the Front Desk or pass through the lobby

    + Registers guests and processes necessary paperwork, obtaining credit card and posting of cash payments

    + Performs checkouts; obtaining final payment, and completes checkout in the hotel computer system

    + Provides guests with information on the hotel and facilities upon guest check-in, and answers general questions

    + Makes change and payments required by guests; posts charges to guest accounts and master folios promptly and accurately

    + Takes reservations for same-day arrivals.

    + Prepares keys for incoming tours from list provided by Front Office Manager. Prepares folios for departing tours and tour directors

    + Coordinates special requests for rollaway and cribs; notifies the switchboard operator and/or Maintenance Department of any items or housekeeping complaints

    + Works with the bell staff to provide luggage service to guests

    + Notifies Housekeeping of guest checkouts, room changes, updated room status, and unexpected stay-overs in a timely fashion

    + Records guest comments or complaints, referring to the managers as necessary

    + Assist with operating the main switchboard (PBX) as necessary

    + Other duties as assigned

    Job Requirements:

    + Valid US Driver’s License – Preferred

    + Good working knowledge of computers

    + Fluent in speaking, reading, and writing English - Required

    Preferred Skills:

    + Previous experience in a front desk position – Preferred

    + Previous hotel/hospitality experience – Preferred

    + Strong communication skills - Required

    + Ability to perform well under pressure - Required

    + Knowledge of a property management system (Visual One desirable)

     

    What's In It For You?

     

    + FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites

    + FREE Wi-Fi

    + FREE National Park Pass to Grand Teton National Park and Yellowstone National Park

    + FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!

    + FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.

    + 40% retail discounts plus online ProDeals

    + 20% grocery and restaurant discounts

    + $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)

     

    Before you apply, visit http://www.TetonEmployee.com for detailed information about housing and other information you will find helpful.

     

    •We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. **Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing.** www.vailresortscareers.com

     

    The expected pay range is $18.25/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

     

    We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

     

    _In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution._

     

    _Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._

     

    _Requisition ID 513130_

     

    _Reference Date: 01/07/2026_

     

    _Job Code Function: Front Office_