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The Engagement Operations Associate provides essential logistical, administrative, and data support for the Office of Alumni Engagement. This role ensures smooth execution of engagement programs, events, and volunteer initiatives, and maintains accurate records and systems that support strategic decision-making.

Reports to: Senior Executive Director of Alumni Engagement

Collaborates with: Advancement Services, Advancement Communications, Associate Director of Engagement Events, and other engagement staff

Key Responsibilities:

+ Coordinate logistics for alumni events, volunteer meetings, and advisory council activities.

+ Maintain and update constituent data, event registrations, and volunteer tracking systems in CRM platforms.

+ Support scheduling, communications, and reporting for engagement initiatives.

+ Assist with budget tracking, invoice processing, and vendor coordination.

+ Prepare meeting agendas, minutes, and briefing materials for leadership and advisory councils.

+ Monitor departmental email accounts and respond to inquiries promptly.

+ Recruit, train, and supervise student employees to assist with engagement operations.

+ Collaborate with Advancement Communications to ensure timely and accurate dissemination of event and program information, as well as basic updates to website content.

Performance Indicators:

+ Accuracy and timeliness of data entry and reporting.

+ Successful coordination of event and program logistics.

+ Responsiveness to internal and external stakeholders.

+ Efficiency in administrative processes and adherence to deadlines.

+ Positive feedback from departmental staff and campus partners.

Qualifications:

+ Bachelor’s degree or equivalent combination of education and experience in administration or communications.

+ Strong organizational, interpersonal, and communication skills.

+ Ability to manage multiple projects and deadlines with attention to detail.

+ Experience with CRM systems (e.g., Blackbaud Raiser’s Edge) and proficiency in Microsoft Office Suite.

+ Demonstrated ability to work effectively in a diverse and inclusive environment.

+ Ability to work evenings and weekends as required for events.

Work Environment: Most work is performed in a standard office setting with occasional travel for events. Requires operation of a personal computer and other office equipment. Some events may occur outdoors or outside normal business hours.

This position is 37.5 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or [email protected].

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$24.00 to $25.00 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental

• Generous Paid Time Off Policies

• 403B Retirement Savings Plan with Matching Employer Contribution

• EAP

• Flexible Work Plans

• Educational Benefits

• Career-Enhancing Trainings

• For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at http://ithaca.edu