"Alerted.org

Working Title: Child Support Operations Specialist / Customer Svcs Specialist Sr

Job Class: Customer Service Specialist, Senior

Agency: Children Youth & Families Dept

+ **Job ID** : 91269

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 1/13/26. _Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted._

+ **Date Posted** : 01/07/2026

+ **Closing Date** : 01/21/2026

+ **Hiring Agency/Seniority Unit** : Children Youth & Families Dept / DCYF Central Office AFSCME

+ **Division/Unit** : DCYF/CSE Federal Rpts & Compl

+ **Work Shift:** Day Shift

+ **Work Hours** : 8:00 am - 4:30 pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $22.23 - $30.09 / hourly; $46,416 - $62,827 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 206 - Clerical/AFSCME

+ **Work Area** : G

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

_*_ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) _(Within Minnesota or neighboring states) and flexible hours options are available._

This position exists to provide advanced specialized operational support for the child support program. Functions of the position include developing operational procedures and implementing operational policies, maintaining data integrity within the statewide child support case management system, processing employer lump sum requests, maintaining and updating Employer data in the child support computer system and processing and tracking incoming correspondence from program participants and the public.

Responsibilities include:

+ Process employer notifications for Lump Sums.

+ Resolve Master Client Index (MCI) Maintenance/Duplicate MCI errors.

+ Customer Communication Coordination - process correspondence from program participants, county staff, program partners and interested parties.

+ Employer Table Maintenance - maintain, and update Child Support Division (CSD) Employer Tables in the child support computer system (PRISM) because of changes.

+ Assist with adhoc assignments within the Program Support Unit

Position Qualifications

_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**_

+ Strong research and analytical skills to understand what is being requested and respond quickly and clearly to complex and diverse requests for information.

+ Mainframe computer system experience such as PRISM and/or MAXIS.

+ Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.

+ Ability to communicate verbally and in writing sufficient to compose correspondence with accurate spelling, grammar and punctuation; and to communicate effectively with co-workers, customers, and the general public.

+ Math skills sufficient to add, subtract, divide, calculate averages and percentage and ensure payments match reported information.

+ Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.

+ Skill working with Microsoft Office applications such as Teams, Outlook, Word, etc and work experience sufficient to develop and modify a variety of correspondence, records and reports.

Preferred Qualifications

+ Two or more years' experience using PRISM and/or MAXIS.

+ Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).

+ Familiarity with Customer Relations Management software such as Microsoft Dynamic 365.

+ Variety of experiences working and communicating effectively with others from different backgrounds and cultures, who do not share your same culture, ethnicity, language, or other common experiences.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

+ Reference check

+ Criminal Background check

+ Fingerprinting check (MNJIS/CJIS)

+ Driver’s License Check

+ Personnel File Review: all current and former public sector employees

+ Additional assessment may be required during the interview process

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.