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JOB SUMMARY:

Provides leadership and administrative duties in support of Entertainment venues and venue management at Universal Kids Resort (UKR) by upholding and reinforcing company and venue specific policies and procedures, overseeing the daily operation of venues, providing work direction to Team Members, ensuring show quality, Guest service, and safety expectations are achieved. Completing tasks and assignments critical to the daily operation of the Entertainment venues.

JOB RESPONSIBILITIES:

+ Accountable for assuring that all assigned administrative duties are completed in a timely, accurate manner including but not limited to Team Member scheduling, show rotations and set grids, reconciling timecards, overtime justifications, show reporting, Team Member observations and recognition, venue supply inventory, updating company information, maintaining TSAT communication boards, EHS compliance tracking, and other functions for the assigned venues.

+ Focuses on Guest and Team Member satisfaction. Ensures that each Team Member is meeting UKR service standards and assisting Guests while maintaining an efficient, safe, and pleasant environment. Addresses and follows up on any observed show quality, Guest, or safety issues utilizing the necessary departments and Entertainment manager on duty to expedite a resolution. Supports current TSAT and GSAT initiatives and programs in place to keep the workplace fun while increasing overall job satisfaction and efficiency.

+ Provides work direction to Team Members; communicates and reinforces company and venue specific expectations of behavior and performance standards; engages in Team Member feedback discussions for recognition and performance improvement; assists in compiling written documentation of observed behaviors for Assistant Manager and/or Manager. Partners with Assistant Manager and/or Manager on developing, writing, and updating operating and training manuals, producing spot talks, and documenting and addressing infractions with hourly Team Members.

+ Performs opening and/or closing duties for the venues including checking in cast and crew, conducting daily shift meetings, handling all staffing issues resulting from Team Member call-ins, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, update daily grids and rotations, and compiling daily Show Report for submission.

+ In the absence of management, supports the operation of all venues and is the first point-of-contact for Team Members, Guests, and interdepartmental partners when show-critical decisions are made. Addresses any immediate issues pertaining to the venues. Responsible for communicating information relevant to the operation of the venues to both upper management and Team Members.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

+ Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

+ Individual Contributor.

ADDITIONAL INFORMATION:

+ Carries out responsibilities in accordance with the organization’s policies and applicable laws.

+ Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

+ Proficient in Microsoft Word, Excel, and Outlook.

+ Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

+ Consistent attendance is a job requirement.

EDUCATION:

+ High School Diploma or GED is required.

EXPERIENCE:

+ 1+ years previous leadership experience required; 1+ years’ experience within the professional entertainment or theme park industry required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE.