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+ Area of Interest: Administrative and Clerical

+ FTE/Hours per pay period: 1.0

+ Department: Wound Care

+ Shift: Monday through Friday 8:00 - 4:30

+ Job ID: 176928

Overview

The Office Assistant is responsible for providing clerical and administrative support, including managing patient check-ins, scheduling appointments, and assisting with general inquiries. The role ensures efficient office operations, maintains accurate records, and coordinates with patients and healthcare teams to ensure timely and efficient service. The role manages office supplies, responds to phone calls, and supports staff with various administrative tasks, ensuring smooth daily workflows and clear communication.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Clinic Excellence/Patient Satisfaction

+ Greets patients and other visitors, answers and routes calls to appropriate staff.

+ Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.

+ Obtains and verifies patient information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.

+ Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.

+ Coordinates and schedules ancillary testing with other hospital departments.

+ Arranges for patient transportation as needed.

+ May assist with intakes and discharges.

+ Gathers necessary equipment and supplies for the RN or provider.

+ Reports quality of care issues to the Center’s RN Coordinator.

+ Communicates as needed with all team members regarding therapeutic interventions, to ensure quality of care.

60%

Office Coordination

+ Coordinates with Center’s RN Coordinator/Medical Director to maximize daily patient census.

+ Assembles new patient charts, maintains and files existing patient charts, and spot-checks charts for data completeness and signatures.

+ Actively participates in staff meetings to support key functions within the Center.

30%

Basic UPH Performance Criteria

+ Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

+ Demonstrates ability to meet business needs of department with regular, reliable attendance.

+ Employee maintains current licenses and/or certifications required for the position.

+ Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

+ Completes all annual education and competency requirements within the calendar year.

+ Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance

10%

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

+ Leverage the skills and abilities of each person to enable great teams.

+ Collaborate across departments, facilities, business units and regions.

+ Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:

+ Connect with each person treating them with courtesy, compassion, empathy and respect.

+ Enthusiastically engage in our work.

+ Accountable for our individual actions and our team performance.

+ Responsible for solving problems regardless of the origin.

Champion Excellence:

+ Commit to the best outcomes and highest quality.

+ Have a relentless focus on exceeding expectations.

+ Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

+ Embrace and promote innovation and transformation.

+ Create partnerships that improve care delivery in our communities.

+ Have the courage to challenge the status quo.

Qualifications

QUALIFICATIONS:

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

High School Diploma or GED.

Associate’s degree.

Experience:

Two or more years prior office administration experience, preferably in a medical setting.

Prior medical coding experience.

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

Proficient in Microsoft Office (Word, Excel, Outlook).

Good customer, interpersonal and communication skills, both verbally and in writing.

Organization and time management skills.

Ability to type 60 words per minute (wpm).

Basic math skills.

Attention to detail.

Ability to maintain confidentiality.

Ability to work in fast-paced environment and to work on multiple projects at the same time.

Ability to work with others and in a team environment.

Maintains office equipment and supplies as needed, and medical supplies as directed.

If licensed appropriately, may perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics or other approved hyperbaric training.

Other:

Use of usual and customary equipment used to perform essential functions of the position.

SCOPE:Position has supervisory responsibilities? Yes ?or No ?If yes, complete below.

Number of Employees Supervised (Complete if position has supervisory responsibilities of individuals)

Direct

Indirect

Total

Exempt

Non-Exempt

Total

Budget Control (Complete if position has budget responsibilities)

Annual Operating Budget (including payroll)

N/A

Annual Revenue/Sales

N/A

Other Scope Measurements

Pertinent to the position, such as number of beds, number of units/departments, number of employees leading, cases per month, etc.

Item

Number

Mental/Cognitive Demands:

(List any special mental and cognitive abilities required by the position in your specific environment)

+ Must be able to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.

+ The environment may cause high stress levels due to constant interruptions, high volume urgency of issues, and interactions with a wide variety of professionals and personalities.

+ Must be able to complete algebraic equations.

+ Must be understanding and patient.

+ Ability to work under time constraints.

+ Must be able to work independently and assume responsibility for timely completing of assigned functions.

+ Ability to understand and deal effectively with problems and opportunities.

+ Ability to maintain confidential information.

+ Exercises sound judgment, seeking advice when appropriate.

WORKING CONDITIONS:

Physical Requirements

(Check all that apply if essential to perform job – with or without accommodations)

?Talk/Hear (communicate, detect, converse with, discern, convey, express oneself, exchange information)

?See (defect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess)

?Stand or Sit (stationary position)

?Walk (move, traverse)

?Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position)

?Climb (stairs/ladders) or Balance (ascent/descent, work stop, traverse)

?Bend/Stoop/Kneel

?Squat/Crouch/Crawl

?Reaching/Twisting

?Taste/Smell (detect, distinguish, determine)

?Pushing/Pulling

Lifting Requirements

(Check appropriate category to perform job – with or without accommodations)

?Level 1; Sedentary Work:Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

?Level 2; Light Work:Exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Requires walking or standing to a significant degree, pushing or pulling arm or leg controls or maintaining a production rate pace. Light work requires physical exertion of forces greater than that of sedentary work.

?Level 3; Medium Work:Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

?Level 4; Heavy Work:Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

?Level 5; Very Heavy Work:Exerting in excess of 100 pounds of forces occasionally, and/or in excess of 50 pounds of force constantly to move objects.

Hazards and Atmospheric Conditions

(check all that apply)

?Normal Office Surroundings

?Vibration

?Exposure to Fumes

?Mechanical Hazards

?Exposure to Dust

?Chemical Hazards

?Exposure to Extreme Temperatures

?Electrical Hazards

?Wet and/or Humid

?Radiant Energy Hazards

?Noise

?Explosives Hazards

?Mists or Gases

?Burn Hazards

Other/Comments:

Precautions must be followed when working in any health care environment.

OSHA Categories

(Complete this OSHA section for clinical/patient related jobs)

?Category I:Duties performed routinely require exposure to blood, body fluid and tissue.

?Category II:Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

?Category III:Normal routine involves no exposure to blood, body fluid, or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.