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Position Summary

The Senior Associate Client Representative supports the daily management of a high-volume Commercial Lines book of select business. Under the direction of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention.

Primary Responsibilities

+ Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.

+ Set up and maintain accurate account details, contacts, and policy information in EPIC

+ Attach, organize, and name documents in EPIC

+ Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, proposal letters, change requests, proofs of insurance etc.

+ Endorse policy in EPIC and billing

+ Create activities in EPIC and assign to applicable team member.

+ Order loss runs

Position Specific Skills/Qualifications

Work Experience

+ 2+ years’ experience in Commercial Property and Casualty

Professional Licenses/Certifications

+ Must hold state Property & Casualty insurance license

Essential Skills/Competencies

+ Knowledge of Excel, Word, and other MS Office products to include basic formatting.

+ Has knowledge of agency management systems (EPIC) and carrier sites.

+ Possesses a basic understanding of property and casualty coverage.

+ Dedicated to meeting the expectations and requirements of co-workers and clients and able to work in a team environment.

+ Able to quickly find common ground, solve problems, meet quality standards and achieve urgent tasks.

+ Strong written, oral, and interpersonal communication skills

+ Able to follow a well-established and familiar set of activities and/or process to derive a solution.

+ Works to achieve stated objectives and delivers results at the close direction of a senior team member.

Education

+ HS Diploma or equivalent

Physical Demands & Working Conditions

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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