• Business Execution Manager

    Citizens (Glen Allen, VA)


    Description

    Join our Consumer Specialty Operations team as a Business Execution Manager. In this role, you will drive on‑time delivery of capital‑funded and business‑driven projects across Mortgage Servicing—spanning both the performing portfolio and the default portfolio. You’ll lead a team of initiative managers and SMEs, coordinate cross‑functional partners, and remove roadblocks to ensure execution excellence.

     

    What You’ll Do

     

    + Lead & Inspire: Manage initiative managers/SMEs; coach, set priorities, and build a culture of accountability and continuous improvement.

    + Agile Resource Management: Implement agile resource management practices to optimize team capacity across multiple workstreams.

    + Project Delivery: Own planning support, execution, and deployment for capital and business‑funded initiatives; track milestones; escalate risk; drive mitigation.

    + Stakeholder Management: Act as the liaison between business units, technology, vendors, and external partners; align priorities and remove blockers.

    + Governance & Compliance: Uphold governance standards; ensure audit‑ready documentation; support regulatory/compliance needs.

    + Strategic Alignment: Translate business goals into executable roadmaps; drive prioritization based on value, risk, and resource availability.

     

    What We’re Looking For

     

    Education & Experience

     

    + Bachelor’s in Business, Finance, Technology, or PMP preferred.

    + 5+ years in project management, program delivery, or operations leadership with complex, cross‑functional initiatives.

    + Success delivering projects within financial services organization, preferably in Mortgage Servicing (performing and/or default).

     

    Skills & Competencies

     

    + People leadership; performance coaching; building high‑performing teams.

    + Methodologies: Agile and Waterfall; sprint/PI planning; governance stage gates.

    + Communication & influence across senior stakeholders and technical teams.

    + Budgeting & financial acumen for capital/operational spend.

    + Tools: Smartsheet, Jira, MS Project, MSP operating system (workflow optimization).

    + Analytical/problem‑solving; comfort with ambiguity; bias for action.

     

    Mortgage‑Specific Impact (Preferred Experience)

     

    + Mortgage Servicing

    + Default operations (Collections, Loss Mitigation, Foreclosure, Bankruptcy).

    + Investor reporting, claims, cash processing, letters/notices and QRPC standards (e.g., FHA, Fannie Mae guidance).

    + Workflow/document systems and automation enablement.

    + Data/reporting coordination (e.g., epic/story tracking in Jira; deployment tracking in Smartsheet).

     

    Why Join Us

     

    We value diverse perspectives and an inclusive culture where colleagues can do their best work.

     

    Hours and Work Schedule: (4 days in office, 1 day remote)

     

    Hours per Week: 40

     

    Work Schedule: Monday-Friday

     

    Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

     

    Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

     

    Equal Employment Opportunity

     

    Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

    Why Work for Us

    At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

     

    Background Check

     

    Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

     

    01/20/2026