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_If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ([email protected]?subject=Accommodation%20request)

_(accommodation requests only; other inquiries won't receive a response)._

Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Senior Product Analyst role will play a vital part in shaping the future of our innovative virtual assistant platform supporting the Product Management team. The Senior Product Analyst will be responsible for leveraging data to drive insights and inform product decisions, ensuring that our virtual assistant platform consistently meets the needs of our clients. They will work closely with cross-functional teams, including engineering, design, and marketing, to analyze client behavior, identify trends, and provide actionable recommendations that enhance client experience and engagement.

The ideal candidate will have a strong background in data analysis, excellent problem-solving skills, and a passion for technology and innovation. They will be adept at using various analytical tools and techniques to uncover insights and will have the ability to communicate these findings effectively to both technical and non-technical stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Monitor digital trends. Identify, prioritize and assess experience-related trends, business/service models, and underlying enablers that meet core business needs.

2. Lead fact-driven analysis of the market, developing points of view and actionable recommendations that influence teams about top of mind client experiences.

3. Benchmark Truist products and services (with direct and indirect competitive set) to identify pockets of opportunity and areas of best practice for concept testing, prototyping and/or development.

4. Lead research to support product findings and issue remediation.

5. Synthesize insights in a meaningful way to share with a cross-section of stakeholders and other partners throughout the organization.

6. Coordinate research with analysts across the organization to create and communicate a strong understanding of client insights and the competitive landscape.

7. Analyze, define, and communicate reporting requirements to cross-functional teams during the software development lifecycle.

8. Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience

2. Three or more years of banking, financial services, digital, or other relevant work experience

3. Two or more years of product, analysis, technology, and/or design experience

4. Comfortable managing concurrent projects in a fast-based, results-driven environment

5. Comfortable with ambiguity, leading work autonomously, and making independent decisions

6. Well-developed verbal and written communication skills

7. Well-developed analytical, decision-making, and problem-solving skills

8. Solid understanding of trends in technology and in the financial services industry

9. Ability to learn and translate technically complex concepts into business friendly terminology

10. Considerable tact, diplomacy, and people skills

11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership

12. Experience with AI, machine learning, and virtual assistant capabilities

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

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